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kirankumar

As a Customer Relations & Backend Coordinator, I bring a determined and accountable approach to every task, driven by a strong ambition to achieve excellent results. My naturally extraverted and empathetic nature allows me to connect effectively with customers, while my calm and pragmatic mindset ensures efficient problem-solving and smooth backend operations.

Open to

Dhule

Work style

On-site

Contact details — on requestProof of Work — on request

Experience

C

Customer Relations & Backend Coordinator

Chaudhari Toyota Cars Pvt. Ltd · Jan 2023 – Present

Not yet confirmed
  • Handled chat and email support for customer queries and service updates.
  • Managed CRM activities including customer follow-ups, case updates, and interaction tracking.
  • Handled marketing software for customer engagement activities.
  • Maintained accurate customer records and ensured timely responses.
  • Worked in a multitasking environment using English, Hindi, and Marathi.
  • Maintained and updated accurate digital records and databases (Data Entry).
  • Handled administrative documentation and supported HR-related coordination for the team.
  • Streamlined back-office workflows to ensure timely reporting and data accuracy.
T

Back-Office & Operations Supervisor

Tusova Agro Pvt. Ltd · Jul 2021 – Jul 2022

Not yet confirmed
  • Managed inventory operations and day-to-day back-office activities.
  • Worked on ERP9 for inventory updates and operational records.
  • Processed orders received via email and coordinated internal workflows.
  • Prepared Goods Receipt (GRN) documents.
  • Verified material lists and performed invoice tallying and reconciliation.
  • Supported supply chain operations related to chemical product manufacturing.
  • Ensured data accuracy and proper documentation.
  • Team Supervision and coordinator.

Skills 0 proven through work

Also works with

Stakeholder ManagementTelephone CommunicationSales SupportUser FeedbackRoot Cause AnalysisCustomer De-escalationData EntryMeeting FacilitationCross-Departmental CoordinationPayment Processing SupportProblem SolvingConsultationMarketing Tools ProficiencyCustomer Relationship BuildingSupport Case Follow-Up ManagementProfessional Follow-upCRM Data Entry and MaintenanceWorkflow CoordinationCustomer Issue ResolutionEmail Correspondence ManagementCustomer Service

Proof of Work

Proof of Work

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Education

Master of Business Administration, Business Administration (HR)

YCMOU · 2020 — 2022

Bachelor of Science, Science

North Maharashtra University · 2017 — 2020

Contact details

Contact details

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