KK
Khushi Kumari Verma
Contact details — on requestProof of Work — on request
Experience
Operation Customer Expert Grade A2
Teleperformance · Feb 2026 – Present
- Handled Inbound and Outbound Customer calls, resolving inquiries and complaints efficiently.
- Maintained a customer satisfaction rating of over 90%.
- Collaborated with Team members to improve service quality and customer experience.
Senior Advisor CL11
Concentrix · Oct 2023 – Oct 2025
- Diagnose issues remotely
- Keep the customer informed about the TAT.
- Record details of every emergency call.
- Handled Inbound and Outbound Customer calls, resolving inquiries and complaints efficiently.
- Maintained a customer satisfaction rating of over 85%.
- Maintain Logged call details and followed up to ensure issue resolution.
- Collaborated with Team members to improve service quality and customer experience.
Skills 0 proven through work
Also works with
Hotel RecommendationVehicle Custody ArrangementInterpersonal SkillsWork Planning and PrioritizationRapid LearningCustomer Eligibility AssessmentSOP AdherenceSpeaking ClearlyTechnical TroubleshootingTransportation ManagementService Operations CoordinationData CollectionTime Series Trend AnalysisData ValidationConflict Resolution in TeamsCustomer EducationExplaining Technical ConceptsAccount AnalysisCustomer Expectation ManagementTaking OwnershipCustomer De-escalationListening AttentivelyCustomer Issue ResolutionCustomer Service
Proof of Work
Proof of Work
Khushi shares this with people who ask. You'll hear back either way.
Education
MBA, MBA HR
Ranchi · 2022 — 2024
Graduation, General Studies
Ranchi · 2021 — 2024
Intermediate, General Studies
Ranchi · 2019 — 2021
Matriculation, General Studies
Ranchi · 2017 — 2018
Contact details
Contact details
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