Khushi Sharma

Khushi Sharma

+•• ••••• •••••••••••@•••••.com

3.7 yrs

I am an ambitious and organized professional, driven by a desire for mastery in business development. My approach is rooted in empathy and integrity, ensuring I build strong, lasting relationships while pragmatically achieving strategic goals.

  • Jaipur
  • Remote

Ask about Khushi

Skills

Claimed

Overall Professionalism and EthicsDecision MakingEffective CommunicationStrategic ThinkingOrganizationWork Planning and PrioritizationClient FocusSolution ConsultingConsultationFinding Customer NeedsListening AttentivelySales Cycle Management

Proof of Experience

Scaler Academy

Business Development Associate

Scaler Academy · Feb 2025 – Dec 2025

  • Managed 120+ prospective learner leads monthly through CRM platforms.
  • Conducted consultative counselling sessions and recommended suitable programs.
  • Achieved enrolment conversion targets through effective follow-ups and relationship building.
  • Collaborated with internal teams to ensure a seamless learner experience.
Teleperformance

Technical Support Executive

Teleperformance · Jan 2024 – Jan 2025

  • Managed relationships with business clients and provided consultative support.
  • Guided clients on platform features and marketing best practices.
  • Recommended tailored solutions to improve customer engagement and business outcomes.
  • Maintained high levels of client satisfaction through proactive account support.
TP

Customer Service Account Representative

TP · Dec 2023 – Jan 2025

  • Delivered high-quality customer support for Cricket Wireless, handling account inquiries, billing issues, plan upgrades, and device troubleshooting.
  • Assisted customers with service activations, payment processing, and plan modifications, ensuring a smooth and satisfying experience.
  • Resolved customer concerns related to network connectivity, device compatibility, and service outages with professionalism and efficiency.
  • Consistently met and exceeded KPIs, including call resolution rates, customer satisfaction scores, and call handling times.
  • Maintained accurate records of customer interactions in the CRM system and escalated complex issues to specialized departments when necessary.
Concentrix

Senior Customer Service Executive

Concentrix · Jan 2023 – Dec 2023

  • Assisted customers with banking and credit card-related inquiries.
  • Resolved account, transaction, and service-related concerns while maintaining compliance standards.
  • Managed high-volume customer interactions and escalations.
  • Consistently delivered excellent customer service and satisfaction.
Teleperformance

Technical Support Executive

Teleperformance · Jan 2022 – Dec 2022

  • Provided technical troubleshooting and customer support for wireless service customers.
  • Resolved device, network, billing, and account-related issues.
  • Assisted customers with service activation and account management.
  • Maintained quality and customer satisfaction standards.

Proof-of-Work

No completed sessions yet. Anything Khushi finishes shows up here with the evidence behind it.

Proof of Education

Bachelor of Arts, English Literature and psychology

Jaipur National University · 2023 — 2026

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