KP
khushboo Poddar
Identity verified by DigiLocker
Contact details — on requestProof of Work — on request
Experience
I
Specialist
IQOR · Present
- Handling customer accounts with focus on outstanding balances and payment follow-ups
- Negotiating repayment plans and settlements in line with financial policies
- Monitoring receivables and updating account status in systems
- Processing payments, refunds, and performing basic account reconciliation
- Maintaining accurate financial records and documentation
C
Counselor
Croma Campus Training and Development Private Limited · Present
- Helping students to choose right option for their career and counsel students to overcome their anxiety and in bringing the focus
- Handling International students from countries like Australia, Germany, and Saudi Arabia etc.
E
Smart class Coordinator
Educomp Solutions Limited · Present
- Answering students questions via phone calls and emails
- Participating in school promotional activities and building reputation with community
- Managing data of 2000-3000 students single-handedly
- Arranging seminars for Parents, Schools and Teacher
L
IT facilitator
Litchi Knowledge Centre · Present
- Coordinating with the Finance and Academics departments on several issues
- Strong knowledge of academic procedures, policies, and administrative systems
- Working knowledge of Internet and MS Office suite
Senior Technical Associate
Tech Mahindra · Present
- Working as a Quality Analyst practitioner to gain knowledge in this area
- Analyze large volumes of transactions using software to spot unusual patterns
- Research flagged alerts, gather data from various sources, and determine if suspicious activity warrants further actions
- Perform Know Your Customer (KYC) checks, verify customer identities, understand source of wealth/funds, and conduct enhanced due diligence for high-risk clients
- Work with legal, operations, and business teams to manage risks and respond to escalations
Skills 0 proven through work
Also works with
Hardship Case ManagementPayment Extension ManagementCredit CounselingPayment Plan SupportProcess ImprovementTeam LeadershipStrategic PlanningCustomer Issue ResolutionCustomer EducationAccount ManagementTechnical TroubleshootingCustomer AdvocacyIssue EscalationListening AttentivelyVerbal CommunicationTelephone CommunicationTechnical UnderstandingCustomer ServiceProblem SolvingEmpathyFinding Customer NeedsNegotiating
Proof of Work
Proof of Work
khushboo shares this with people who ask. You'll hear back either way.
Education
B.Ed., Education
MDU
MSO, Sociology
IGNOU
BCA, Computer Applications
IGNOU
HSC
SSLC
Contact details
Contact details
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