Ganesh Khonde
KYC verification | Fraud & risk analysis | Customer support | Hands-on experience with Salesforce for case management and data handling. · Hyderabad, Telangana, India
I'm a customer service professional with three years of experience helping people solve problems and feel genuinely supported along the way. I bring a natural curiosity and collaborative spirit to every interaction, always looking for practical yet thoughtful solutions that make a real difference. Driven by ambition and a quiet determination, I'm constantly growing in my craft while staying approachable and grounded in the needs of the people I work with.
Experience
Customer Service Representative
Flutter Entertainment · Sep 2023 – Present
- Managing customer interactions through Salesforce Service Cloud.
- Address customer queries, resolve concerns, and ensure process compliance.
- Provided expert desk support as a Subject Matter Expert.
- Alternatively, conducting KYC verification of customer documents.
- Successfully flagged several accounts as fraudulent, supporting company efforts in risk reduction and compliance.
Customer Operations Specialist
Flutter Entertainment · Sep 2023 – Present
Customer Service Representative
24/7.ai, Ramanthapur · Aug 2021 – Dec 2021
- Delivered client-facing support and maintained excellent satisfaction ratings.
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Education
Bachelor of Computer Science
Siddhartha Institute of Technology and Sciences
Diploma, Electrical, Electronics and Communications Engineering
TRR College of Engineering Technolog · 2018
High School Diploma
Aashray
Doctor of Telecommunication Engineering
Teegala Krishna Reddy Engineering College
Contact details
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