KA

Khan Aakif

As an advisor, I approach my work with a calm yet determined focus, driven by a strong sense of accountability and a diligent pursuit of ambitious goals. I leverage a logical and principled mindset to navigate complex challenges, always striving for optimal and well-considered outcomes.

Contact details — on requestProof of Work — on request

Experience

T

Advisor

TechMahindra · Aug 2025 – Present

Not yet confirmed
  • Delivered high-quality customer support to Ireland-based customers via webchat, ensuring timely and accurate resolutions.
  • Diagnosed and resolved issues related to SIM services, network coverage, and broadband connectivity.
  • Proactively upsold devices, insurance plans, accessories, broadband, and SIM packages to existing customers, contributing to revenue growth.
  • Maintained high customer satisfaction scores by providing clear communication and solution-focused support
B

Customer Service Executive

Borzo · May 2024 – Aug 2025

Not yet confirmed
  • Provided exceptional customer service by handling inquiries, complaints, and resolving issues efficiently through chat support.
  • Assisted customers with delivery-related concerns, ensuring prompt resolutions and maintaining high satisfaction levels.
  • Made outbound and follow-up calls when necessary to address complex issues and provide personalized assistance.
H

Advisor

Hinduja Global Solutions (HGS) · May 2023 – Jan 2024

Not yet confirmed
  • Engaged with JioCinema users on social media platforms like Facebook, Instagram, Twitter, and YouTube to address their questions and concerns.
  • Responded to customer queries on Emails, resolved issues, and ensured timely assistance.
  • Built positive interactions with users to enhance customer satisfaction and brand loyalty

Skills 0 proven through work

Also works with

Network Coverage CheckingOrder Tracking SupportWritten CommunicationIssue EscalationEmail Correspondence ManagementSocial Media Community ManagementProblem SolvingEffective CommunicationWorkflow CoordinationProduct & Service KnowledgeSales ExecutionUpselling and Cross-SellingCustomer ServiceTechnical TroubleshootingCRM Management

Proof of Work

Proof of Work

Khan shares this with people who ask. You'll hear back either way.

Education

Bachelors, banking and insurance

UNIVERSITY OF MUMBAI · 2019 — 2022

Contact details

Contact details

Khan shares this with people who ask. You'll hear back either way.

What drives their work

The Operator — Keeps the system running

The Operator

Ensures smooth operations and customer satisfaction through diligent execution.

Khan's superpower

You excel at maintaining seamless customer experiences by efficiently resolving issues and following through on commitments.

How Khan works

You are well-suited for roles in customer-facing operations that require diligent problem-solving and adherence to service standards.

Ask about this candidate

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