Khan Aakif
As an advisor, I approach my work with a calm yet determined focus, driven by a strong sense of accountability and a diligent pursuit of ambitious goals. I leverage a logical and principled mindset to navigate complex challenges, always striving for optimal and well-considered outcomes.
Experience
Advisor
TechMahindra · Aug 2025 – Present
- Delivered high-quality customer support to Ireland-based customers via webchat, ensuring timely and accurate resolutions.
- Diagnosed and resolved issues related to SIM services, network coverage, and broadband connectivity.
- Proactively upsold devices, insurance plans, accessories, broadband, and SIM packages to existing customers, contributing to revenue growth.
- Maintained high customer satisfaction scores by providing clear communication and solution-focused support
Customer Service Executive
Borzo · May 2024 – Aug 2025
- Provided exceptional customer service by handling inquiries, complaints, and resolving issues efficiently through chat support.
- Assisted customers with delivery-related concerns, ensuring prompt resolutions and maintaining high satisfaction levels.
- Made outbound and follow-up calls when necessary to address complex issues and provide personalized assistance.
Advisor
Hinduja Global Solutions (HGS) · May 2023 – Jan 2024
- Engaged with JioCinema users on social media platforms like Facebook, Instagram, Twitter, and YouTube to address their questions and concerns.
- Responded to customer queries on Emails, resolved issues, and ensured timely assistance.
- Built positive interactions with users to enhance customer satisfaction and brand loyalty
Skills 0 proven through work
Also works with
Proof of Work
Proof of Work
Khan shares this with people who ask. You'll hear back either way.
Education
Bachelors, banking and insurance
UNIVERSITY OF MUMBAI · 2019 — 2022
Contact details
Contact details
Khan shares this with people who ask. You'll hear back either way.
What drives their work
The Operator
Ensures smooth operations and customer satisfaction through diligent execution.
Khan's superpower
You excel at maintaining seamless customer experiences by efficiently resolving issues and following through on commitments.
How Khan works
You are well-suited for roles in customer-facing operations that require diligent problem-solving and adherence to service standards.
Ask about this candidate
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