Keerthi Kumar M

Work style

Hybrid, Remote

Contact details — on requestProof of Work — on request

Experience

Junior Software Application Support Associate

Empulse Global, Bengaluru · Jun 2025 – May 2026

Not yet confirmed

Provided chat-based support to US clients by resolving application-related queries and delivering timely updates through Microsoft Teams Chat.
Investigated customer issues, gathered required information, and coordinated with internal teams to ensure timely resolution.
Performed data validation and quality checks to maintain data accuracy and compliance.
Created and maintained technical documentation, issue records, and support updates.

Skills 0 proven through work

Also works with

MultitaskingWork Planning and PrioritizationUser FeedbackAttention to DetailRoot Cause AnalysisTechnical TroubleshootingTicket ManagementZendesk UsageMicrosoft Teams IntegrationCross-Departmental CoordinationRequirements AnalysisData ValidationStakeholder Communication Adaptation

Proof of Work

Keerthi shares this with people who ask. You'll hear back either way.

Education

Bachelor of Engineering, Information Science and Engineering

Jyothy Institute of Technology, Bengaluru · 2021 — 2025

Links

linkedin.com/in/keerthi-kumar-m-396748263

Contact details

Keerthi shares this with people who ask. You'll hear back either way.

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