karthi keyan

Customer Success & Maritime Software Support Specialist | 3.5 Years Technical Support | Application Support | Product Support | Shipping & Vessel Management Domain · Chennai, Tamil Nadu, India

As a Technical Support Engineer, I bring a diligent and pragmatic approach to resolving complex issues, always prioritizing accountability and customer success. I thrive in collaborative environments, leveraging my AWS Cloud and data analysis skills to troubleshoot effectively and ensure a flexible, empathetic customer experience. My goal is to deliver reliable solutions that drive positive outcomes.

Experience

Technical Support Engineer

Solverminds Solutions & Technologies Pvt Ltd · Apr 2022 – Sep 2025

Not yet confirmed

• Delivered end-to-end technical support for SaaS-based enterprise logistics software, resolving client-reported issues via email, ticketing systems, and live sessions.
• Collaborated with internal product and QA teams to identify recurring issues and improve system stability.
• Handled data validation, process troubleshooting, and workflow analysis for multiple client accounts.
• Recognized for strong communication and customer-handling skills, ensuring smooth resolution and client satisfaction.
• Applied foundational AWS Cloud and prompt engineering knowledge to understand product workflows and automate documentation tasks.