Kanwaljeetsinh Rana
Customer Service Specialist @ FTI Technologies | MBA in Marketing & IB · Ahmedabad, Gujarat, India
Currently serving as a Customer Service Specialist at FTI Technologies Pvt. Ltd., leveraging an MBA in Marketing and International Business from Amity Global Business School. Previously contributed to operational efficiency as a Senior Officer at YES BANK and refined communication and problem-solving skills as a Chat Associate at TTEC. Demonstrates expertise in customer satisfaction, key performance indicators, and customer service excellence. Equipped with a solid foundation in international business from a BBA degree at Sardar Patel University, fostering a global perspective in client relations and team collaboration.
Experience
Customer Service Specialist
FTI Technologies Pvt. Ltd. · Feb 2024 – Present
Customer Support Representative
· Jan 2024 – Present
Chat Associate
TTEC · Mar 2021 – Mar 2024
Customer Support Representative
· Jan 2021 – Jan 2024
Senior Officer
YES BANK · Jun 2019 – Jun 2020
Senior Customer Service Representative
YES BANK · Jan 2019 – Jan 2020
- Handled inbound and outbound customer interactions via email, and chat with professionalism and empathy.
- Resolved customer queries, complaints, and service issues efficiently while maintaining high satisfaction levels.
- Maintained accurate customer records and documented interactions in CRM systems.
- Managed customer interactions related to eBay orders, listings, payments, shipping, returns, and refunds through phone, email, and chat support.
- Resolved eBay cases and claims by following platform policies while ensuring customer satisfaction and fair outcomes.
- Supported customers with fund management services, including mutual funds, investment options, high value CASA accounts and basic portfolio-related queries as per bank guidelines.
- Resolved customer complaints and service requests in compliance with RBI regulations and YES Bank policies.
- Maintained data confidentiality and adhered to AML, KYC, and compliance standards.
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Education
Master of Business Administration - MBA, Marketing & IB
Amity Global Business School · 2017 — 2019
Bachelor of Business Administration, International Business
Sardar Patel University · 2013 — 2016
Master of Business Management
Amity University
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