Analyst
HCLTech · Oct 2025 – Present
- Designed and developed interactive Power BI and Grafana dashboards to monitor KPIs, operational performance, incident trends, and workflow health across Azure networking operations.
- Developed and optimized Azure monitoring alerts using Kusto Query Language (KQL) to improve incident detection accuracy, reduce alert noise, and strengthen operational monitoring.
- Analysed large operational datasets using KQL to identify trends, recurring incidents, monitoring gaps, and performance improvement opportunities.
- Built Azure DevOps (ADO) dashboards to track work item ownership, SLA adherence, workflow aging, backlog status, and operational efficiency.
- Developed correlation dashboards comparing Key Health Indicators (KHI), WhiteBox signals, Customer Reported Incidents (CRI), and Live Site Incidents (LSI) to improve monitoring visibility and identify reporting gaps.
- Created interactive visualizations and regional heat maps to analyse infrastructure health across devices, modules, racks, line cards, hardware SKUs, operating systems, and network components.
- Improved reporting efficiency by developing reusable KQL functions, optimizing query logic, and automating recurring reporting workflows.
- Contributed to alert automation initiatives by developing Al-assisted playbooks and automation workflows for incident investigation and operational response.
- Collaborated with cross-functional stakeholders to gather reporting requirements, translate business needs into dashboards, and deliver actionable operational insights.
