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Kamya

I am an ambitious and empathetic Senior Associate, driven by a desire to understand and connect with others. My calm and patient approach allows me to navigate challenges effectively, fostering strong relationships while diligently working towards impactful solutions.

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Contact details — on requestProof of Work — on request

Experience

T

Senior Associate

Tech mahindra · Nov 2025 – Jul 2026

Not yet confirmed
  • Handled US-based customer interactions, resolving queries related to billing, plans, devices, and also upsell the newly launched plans and devices.
  • Maintained high customer satisfaction by delivering prompt and accurate resources.
  • Demonstrated strong communication, problem-solving and conflict resolution skills.
W

Customer Service Associate

WNS, Virtual · Apr 2025 – Nov 2025

Not yet confirmed
  • Managed end-to-end customer support for airline clients, including ticketing, baggage handline, and escalations.
  • Implemented lead prospecting techniques to enhance customer acquisition and retention.
  • Coordinated with cross-functional teams to optimize response time and drive higher customer satisfaction scores.
Concentrix

Representative Operations

Concentrix · Aug 2023 – Apr 2025

Not yet confirmed
  • Delivered B2B seller support ensuring policy compliance and issue resolution.
  • Trained and mentored new associates, leading to enhanced onboarding and improved team metrics.
  • Acted as team lead for certified mentors, successfully achieving team-level performance targets.
  • Handled complex reimbursement and escalated seller cases, improving overall efficiency.

Skills 0 proven through work

Also works with

Baggage HandlingTechnical AptitudeCustomer De-escalationTeamworkTechnical Knowledge SharingInfluencingProcess UnderstandingAdaptabilityOrganizationWork Planning and PrioritizationCampaign ExecutionTraining Needs AnalysisUser FeedbackPolicy Compliance MonitoringQuality Control AnalysisKPI AnalysisOperational Process MonitoringStudent Assessment and FeedbackPerformance Management AnalyticsTeam LeadershipProblem SolvingEmployee Onboarding CoordinationProject TrackingPerformance Feedback ConversationsMentoring and Peer CoachingEmployee Training & DevelopmentProject Status CommunicationFlight Disruption ManagementScenario and What-If AnalysisWorking Under PressureVerbal CommunicationBusiness Growth StrategyBrand MarketingContent WritingEmail Marketing StrategySLA AdherenceCross-Departmental CoordinationLead GenerationIssue EscalationTicket ManagementRepeat Contact ReductionProfessional Follow-upTransparent CommunicationEmpathyOverall Professionalism and EthicsRequirements AnalysisListening AttentivelyCustomer ServicePolicy CommunicationAccount ManagementCustomer Retention and Churn PreventionCustomer EducationCustomer Relationship BuildingTechnical TroubleshootingUpselling and Cross-SellingCustomer Issue Resolution

Proof of Work

Proof of Work

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Education

MBA, Marketing

Dr DY Patil Vidyapeeth · 2026 — 2028

Master of Arts (M.A.) (Hons.), English

Ignou University · 2021 — 2023

B.A. (Hons.), English

Bharati College · 2018 — 2021

Certification Program, Digital Marketing With AI

Internshala Trainings, Virtual · 2026 — NaN

Vocational Course, Computer Applications

Sardal Patel Academy, Delhi · 2021 — NaN

Senior Secondary (XII), CBSE, Commerce

DAV Centenary Public School, Narela Delhi · 2016 — 2017

Secondary (X), CBSE, General Studies

Dav Centenary Public School Narela Delhi · 2014 — 2015

Contact details

Contact details

Kamya shares this with people who ask. You'll hear back either way.

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