JW

Jessica William

Bengaluru

As an ambitious and determined professional, I thrive on understanding and optimizing operational processes, always driven by a deep curiosity to learn and improve. My highly collaborative and empathetic approach allows me to connect effectively with diverse teams and customers, ensuring we deliver practical, disciplined solutions that drive efficiency and positive outcomes.

Open to

Bengaluru

Work style

Hybrid

Contact details — on requestProof of Work — on request

Experience

Amazon

Support Ops Associate

Amazon · Sep 2024 – Feb 2025

Not yet confirmed
  • Reconciled first-mile supply chain logistics data streams to systematically trace, audit, and account for missing inbound inventory assets.
  • Evaluated operational metrics, shipping telemetries, and tracking logs to calculate and authorize data-backed merchant disbursements.
  • Managed high-volume case queues under strict Service Level Agreements (SLAs), maintaining an exceptional data-entry and evaluation quality score.
Amazon

Seller Support Associate

Amazon · Jan 2022 – Mar 2024

Not yet confirmed
  • Monitored merchant account health metrics and complex backend catalog data structures to resolve high-priority marketplace blockages.
  • Diagnosed systematic product detail page discrepancies and brand telemetry variances using centralized internal databases.
  • Collaborated with cross-functional technical teams to identify repeat catalog errors, reducing recurring support ticket volumes.
Amazon

Transaction Risk Investigator

Amazon · Sep 2020 – Sep 2021

Not yet confirmed
  • Analyzed merchant risk profiles and transaction histories to evaluate complex performance flags and mitigate marketplace financial exposure.
  • Audited high-volume account data and user behavior patterns to identify collusive setups, policy violations, and systemic platform risks.
  • Synthesized complex investigative findings into detailed, clear, and professional case annotations to support cross-functional operational escalations.

Skills 0 proven through work

Also works with

AdaptabilityTeamworkAnalytical ThinkingRapid LearningDecision MakingBusiness AcumenStatisticsData ScienceMicrosoft ExcelPostgreSQL Database UsagePower BIPython DevelopmentTechnical Knowledge SharingTrain-the-TrainerMentoring and Peer CoachingConfidence BuildingPublic SpeakingStakeholder ManagementData ValidationProduct Structure DefinitionProduct Attribute OptimizationInformation DisseminationKnowledge Base Design & ManagementInformation ResearchProfessional Email WritingCRM Data Entry and MaintenancePricing StrategyProduct Content StrategyCustomer Issue ResolutionFinancial Audit SupportTeam CommunicationAccount AnalysisOrder Tracking SupportSoftware UtilizationTechnical TroubleshootingProblem SolvingFraud InvestigationQuality Control AnalysisInternal Tool UsageSOP AdherenceCustomer Eligibility AssessmentFraud DetectionRefund ProcessingCustomer Service

Proof of Work

Proof of Work

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Education

PGDM, Information Technology

Dayanand Sagar Business School · 2018 — 2020

B.E., Electronics and Communication Engineering

RNSIT · 2014 — 2018

Contact details

Contact details

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