Jessica William

As an ambitious and determined professional, I thrive on understanding and optimizing operational processes, always driven by a deep curiosity to learn and improve. My highly collaborative and empathetic approach allows me to connect effectively with diverse teams and customers, ensuring we deliver practical, disciplined solutions that drive efficiency and positive outcomes.

Experience

Support Ops Associate

Amazon · Sep 2024 – Feb 2025

Not yet confirmed

• Reconciled first-mile supply chain logistics data streams to systematically trace, audit, and account for missing inbound inventory assets.
• Evaluated operational metrics, shipping telemetries, and tracking logs to calculate and authorize data-backed merchant disbursements.
• Managed high-volume case queues under strict Service Level Agreements (SLAs), maintaining an exceptional data-entry and evaluation quality score.

Seller Support Associate

Amazon · Jan 2022 – Mar 2024

Not yet confirmed

• Monitored merchant account health metrics and complex backend catalog data structures to resolve high-priority marketplace blockages.
• Diagnosed systematic product detail page discrepancies and brand telemetry variances using centralized internal databases.
• Collaborated with cross-functional technical teams to identify repeat catalog errors, reducing recurring support ticket volumes.

Transaction Risk Investigator

Amazon · Sep 2020 – Sep 2021

Not yet confirmed

• Analyzed merchant risk profiles and transaction histories to evaluate complex performance flags and mitigate marketplace financial exposure.
• Audited high-volume account data and user behavior patterns to identify collusive setups, policy violations, and systemic platform risks.
• Synthesized complex investigative findings into detailed, clear, and professional case annotations to support cross-functional operational escalations.