Jayati Ghosh
As a customer service professional, I bring a calm and empathetic approach to every interaction, ensuring I understand and address customer needs effectively. My organized and flexible nature allows me to adapt to various situations while maintaining accountability for delivering excellent support.
Experience
Customer Service Associate
Amazon · May 2025 – Present
- Executed distributed, multi-region customer operations for North America (NA) and United Kingdom (UK) marketplaces within a virtual enterprise infrastructure
- Managed synchronous (Live Chat) and asynchronous (Email Ticketing) workflows via cloud-based CRM and communication APIs, ensuring strict compliance with regional SLAs
- Met and exceeded core performance indicators (FCR, CSAT, AHT) across international e-commerce ecosystems while maintaining Amazon's customer obsession standards
- Utilized internal CRM tools and knowledge bases to diagnose root causes and deliver thorough resolutions for complex account, billing, and logistics issues
- Collaborated with cross-functional teams including logistics, payments, and seller support to flag systemic issues and improve overall user experience
- Supported onboarding of new team members by sharing best practices on de-escalation protocols and tool navigation
SDS Associate
Amazon · May 2025 – Aug 2026
- • Efficiently manage high-volume customer inquiries at a global scale, maintaining Amazon’s high bar for customer obsession and satisfaction.
- • Utilize advanced internal tools and CRM systems to resolve complex account, billing, and logistics issues.
- • Collaborate with cross-functional teams to escalate and resolve systemic issues, improving the overall user experience.
- • Consistently meet key performance indicators (KPIs) including resolution speed, quality of service, and customer feedback scores.
- • Developed foundational skills in conflict resolution and professional communication in a fast-paced environment.
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Education
Master of Business Administration (MBA), HR & Marketing
Manipal University (Distance Learning) · 2026 — 2028
Bachelor of Arts, Political Science
Kazi Nazrul University (B.B. College, Asansol) · 2020 — 2023
Contact details
Contact details
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What drives their work
The Operator
Ensures smooth functioning by resolving issues and managing processes.
Jayati's superpower
You excel at maintaining operational flow by efficiently resolving complex customer issues and managing high-volume inquiries.
How Jayati works
You are well-suited for roles within customer-facing operations teams that require efficient problem-solving and maintaining service quality.
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