Induresmi S
Contact details — on requestProof of Work — on request
Experience
Senior Process Executive
Cognizant · May 2025 – Jul 2026
- Delivered end-to-end advertising support for enterprise clients on a global networking platform.
- Consulted on campaign optimization, troubleshooting, and analytics to boost ROI.
- Partnered with engineering teams to resolve operational issues, improving platform adoption.
- Applied data analysis to safeguard recurring ad spend and enhance engagement.
Senior Process Executive
Cognizant · May 2025 – Jul 2026
- Working as a Digital Marketing Ads Consultant supporting advertising solutions for a leading professional social networking platform.
- Assisting advertisers with campaign setup, optimization, troubleshooting, and performance-related queries.
- Providing strategic recommendations to improve ad performance and customer engagement.
- Collaborating with internal teams to resolve technical and operational issues efficiently.
- Delivering high-quality customer support through email-based communication and consultation.
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Customer Success Specialist
Volopay · Jun 2022 – Jan 2023
- As a Customer Success Professional at Volopay, a cutting-edge spend management platform, I specialize in ensuring seamless client experiences and fostering long-term relationships.
- My role focuses on helping businesses optimize their financial workflows through proactive engagement, tailored solutions, and strategic account management.
- Key contributions include:
- Enhancing Client Retention: Designed and implemented customer success frameworks that significantly reduced churn and increased client satisfaction.
- Driving Business Growth: Identified upselling opportunities by aligning Volopay’s offerings with client needs, improving ROI for both clients and the company.
- Streamlining Onboarding: Collaborated with cross-functional teams to deliver smooth onboarding experiences, ensuring clients quickly realize the value of the platform.
- Proactive Problem Solving: Addressed client challenges with efficient, innovative solutions, reinforcing trust and long-term partnerships.
- This role has honed my ability to thrive in fast-paced, global markets while delivering measurable results in the fintech sector.
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Customer Success Associate
Volopay · Jun 2022 – Nov 2022
- Managed a portfolio of B2B fintech SaaS clients, serving as consultant and program manager.
- Designed customer success frameworks that minimized churn and expanded accounts.
- Facilitated onboarding and training to drive adoption.
- Resolved escalations via multichannel communication, achieving high satisfaction scores.
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Customer Success Associate
Volopay, Bangalore, India · Jun 2022 – Nov 2022
- Managed client relationships and supported customers using financial SaaS products.
- Resolved customer issues through email, calls, and virtual meetings, improving customer satisfaction and retention.
- Assisted in onboarding clients and providing product guidance for smooth adoption.
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Customer Success Executive
Hodo Medical Informatic Solutions · Jul 2021 – Apr 2022
- Delivered specialized SaaS support for healthcare clients.
- Conducted training programs and managed software implementation lifecycles.
- Coordinated cross-functional teams to expedite resolution of product issues.
- Strengthened customer loyalty through proactive relationship management.
Customer Success Executive
HODO Medical Informatic Solutions · Jul 2021 – Apr 2022
- As a Customer Success Executive at HODO, a leading medical SaaS provider, I worked closely with healthcare organizations to integrate diagnostic software solutions that enhanced operational efficiencies and patient outcomes.
- My contributions included:
- Optimizing Workflows: Collaborated with healthcare clients to implement tailored diagnostic software, improving process efficiency and reducing operational bottlenecks.
- Building Strong Partnerships: Provided consistent, high-quality support that fostered trust and ensured long-term client retention.
- Delivering Tangible Results: Helped clients achieve measurable improvements in workflow efficiencies, enhancing their service delivery.
- Industry Expertise: Gained insights into the healthcare sector’s unique challenges and tailored customer success strategies to address them.
- This role strengthened my ability to work with diverse clients, build trust, and deliver impactful solutions in a highly regulated industry.
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Business Development Executive
Pi Digital Solutions · Sep 2019 – Aug 2021
- Generated leads and managed customer communication for business growth initiatives.
- Supported digital outreach and client engagement activities.
- Built strong client relationships and contributed to customer acquisition efforts.
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Business Development Executive
Pi Digital Solutions · Sep 2019 – Aug 2021
- Generated leads and managed customer communication for business growth initiatives.
- Supported digital outreach and client engagement activities.
- Built strong client relationships and contributed to customer acquisition efforts.
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Project Intern
SCIENTIFIC & INDUSTRIAL RESEARCH CENTRE BANGALORE · Apr 2019 – May 2019
- Developed and implemented data-driven solutions: Analyzed data, tested hypotheses, and developed innovative solutions to address business challenges and improve operational efficiency.
- Collaborated effectively with cross-functional teams: Worked closely with experts (e.g., engineers, researchers, clients) to ensure successful project execution and achieve desired outcomes.
- Identified and implemented process improvements: Leveraged data-driven insights to identify areas for improvement, streamline workflows, and enhance overall project efficiency and effectiveness.
- Continuously expanded technical expertise: Gained proficiency in advanced tools and methodologies, demonstrating a strong commitment to professional development and a willingness to adapt to new technologies.
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Assistant
Apollo Hospitals · Apr 2018 – May 2018
- Streamlined laboratory operations: Implemented efficient workflows and process improvements to optimize turnaround times for diagnostic test results, enhancing service delivery to both internal and external stakeholders.
- Ensured quality control and compliance: Adhered to strict laboratory protocols and safety guidelines to maintain the highest standards of accuracy and reliability in diagnostic results, fostering trust and confidence among clients.
- Demonstrated strong organizational skills: Effectively managed laboratory resources and prioritized tasks to ensure efficient and timely completion of diagnostic testing, contributing to overall operational success.
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Assistant
Health India · Apr 2016 – May 2016
- Provided exceptional customer support: Operated and maintained diagnostic services at Health India, ensuring optimal functionality and customer satisfaction.
- Collaborated effectively with healthcare professionals: Worked closely with healthcare teams to deliver timely diagnostic support, ensuring improved patient outcomes and enhancing the overall customer experience.
Skills 0 proven through work
Also works with
CSP Tool UsageInspector Tool UsageTechnical LiaisonPublic SpeakingAdaptabilityProblem SolvingProject ExecutionWork Planning and PrioritizationCompliance ManagementSalesforce CRMCustomer Retention and Churn PreventionSubject Matter ExpertiseAssertivenessSpeaking ClearlyLead GenerationPerformance Marketing PlanningCustomer EducationDigital Marketing StrategyEmpathyTechnical TroubleshootingCampaign Performance AnalysisProfessional Email WritingCustomer ServiceProduct Training DeliveryCampaign OptimizationSolution Consulting
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Education
PG Diploma, Strategic Global Business Management
Conestoga College, Kitchener, ON, Canada · 2023 — 2024
MSc., Botany
Christ University, Bengaluru, India · 2017 — 2019
BSc., Biotechnology, Botany, Chemistry
Christ University, Bengaluru, India · 2014 — 2017
Contact details
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