himanshu dev

Proof of Experience

Clipboard Health · Mar 2026 – Present

Collaborated with cross-functional teams to resolve onboarding issues and ensure timely document approvals, mirroring the kind of CX/Finance/Ops coordination needed to unblock customers quickly.
Provided email-based support to healthcare professionals, addressing documentation inquiries and status updates with clear, empathetic written communication.
Maintained accurate records, followed SOPs, and handled high-volume onboarding cases while meeting quality and productivity targets in a fully remote setting.
Reviewed, verified, and processed onboarding documents, ensuring completeness, accuracy, and compliance with internal requirements.

Amazon · Mar 2024 – Sep 2025

Delivered B2B customer support via voice and email, resolving seller account, payment, listing, and platform-related issues for a global customer base.
Investigated catalog, pricing, and listing issues by collaborating with cross-functional teams to deliver timely, accurate resolutions synthesizing customer feedback to help other teams improve.
Managed high-volume cases using Amazon CRM, Zendesk, and ticketing systems, maintaining accurate documentation and proactive follow-ups.
Maintained detailed case records, adhered to SOPs, escalated complex issues appropriately, and consistently met quality and productivity targets.

Amazon · Sep 2022 – Jan 2024

Provided customer support through voice, email, chat, and video for order, delivery, refund, payment, and account- related inquiries.
Used Zendesk and internal support tools to manage customer interactions, document cases, and drive efficient issue resolution.
Applied empathy and critical thinking to de-escalate customer concerns while delivering positive, self-service-oriented customer experiences.
Worked closely with internal teams to investigate issues and provide complete, end-to-end resolutions.

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GLA University, Mathura · 2022 — 2026