HM
Himani Mishra
Contact details — on requestProof of Work — on request
Experience
Executive Partner – Service Desk
Niva Bupa Health Insurance · Mar 2025 – Present
- Executed day-to-day operational and service desk cases strictly within defined Turnaround Time (TAT) and SLA guidelines to ensure high process accuracy and customer satisfaction.
- Streamlined case allocation and closures using FIFO (First In, First Out) workflow methodology to eliminate bottlenecks and optimize operational throughput.
- Collaborated with cross-functional internal teams to resolve complex customer queries, claims, and operational escalations efficiently.
- Maintained clear, high-standard professional communication with key internal stakeholders and external clients.
- Conducted rigorous quality audits on insurance codes and maintained precise operational documentation and record-keeping.
- Documented key operational decisions by preparing detailed Minutes of Meeting (MoM) and delivering regular status updates for cross-team alignment.
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Flight Attendant
IndiGo Airlines · May 2023 – Nov 2023
- Delivered exceptional customer experience (CX) while strictly enforcing inflight safety compliance, security protocols, and passenger comfort.
- Served as a brand ambassador, representing the airline with high grooming standards and professionalism while engaging with diverse domestic and international passengers.
- Handled guest escalations and flight concerns calmly, utilizing de-escalation techniques during high-pressure operational challenges.
- Demonstrated strong interpersonal communication and client relationship management to uphold high service delivery standards.
- Coordinated seamlessly with flight deck and ground operations crews to maintain efficient cabin operations and high customer satisfaction scores.
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Customer Care Executive
Startek / Flipkart · Apr 2022 – Jan 2023
- Managed high-volume inbound customer queries concerning order management, product returns, and service requests with a high first-contact resolution focus.
- Handled complex customer complaints efficiently, maintaining high standards of customer satisfaction and retention.
- Maintained professional multi-channel communication and systematically escalated high-level issues to appropriate specialized departments.
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Sales Representative
ICCS Ltd / ICICI Prudential · Sep 2019 – Mar 2020
- Facilitated client interactions and provided comprehensive information regarding insurance products and financial solutions.
- Managed inbound and outbound customer communications while consistently meeting organizational service quality benchmarks.
- Fostered strong client rapport and long-term customer relationships through consultative support and professional communication.
Skills 0 proven through work
Also works with
TeamworkTechnical Knowledge SharingProcess UnderstandingCustomer Satisfaction AnalysisSales ExecutionEmpathyPolicy CommunicationEquipment EvaluationInventory ManagementListening AttentivelyConflict Resolution in TeamsCustomer ServiceAviation Safety Procedures ComplianceTime ManagementData SortingInsurance Policy AdministrationDocument VerificationProblem SolvingTeam LeadershipInterpersonal SkillsIssue EscalationDaily Operational ReportingMeeting SchedulingMeeting Note-TakingWorkflow CoordinationProcess ImprovementOperations ManagementSoftware Quality Assurance
Proof of Work
Proof of Work
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Education
Bachelor of Arts (B.A.), English
IGNOU · NaN — NaN
CBSE, 10th & 12th
Stella Maris Convent, Sultanpur · NaN — NaN
Contact details
Contact details
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