harsh giri

With 7 years in Technical Support, I am a diligent and accountable professional who thrives on mastering complex challenges. I approach problem-solving with a logical, pragmatic, and resourceful mindset, always adapting flexibly to deliver optimal and lasting solutions.

Experience

Technical Support

Aptara · Jun 2026 – Present

Not yet confirmed

• Latex, Doc

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PMO and Software Developer (React.js, Node.js, MongoDB) (Agilehaus Website)

genZ Solution PVT LTD · Dec 2024 – Mar 2026

Not yet confirmed

• Delivered end-to-end full-stack development for 5+ client projects using React.js, Node.js, and MongoDB, from design; through deployment and post-launch support.
• Facilitated Agile ceremonies; daily stand-ups, sprint planning, and retrospectives across 3+ concurrent software development projects improving on-time delivery rate by 20%.
• Built and maintained comprehensive project documentation, risk registers, and weekly status reports for senior management stakeholders.
• Collaborated with development and operations teams to streamline delivery workflows, reducing average deployment time by 15%.
• Supported HR operations and Digital Marketing functions in a cross-functional, capacity alongside core development responsibilities.

Software Engineer & Consultant

gen Z Solutions · Dec 2024 – Mar 2026

Not yet confirmed

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TGT Computer Teacher

Ratanjee Modern School · Jul 2024 – Dec 2024

Not yet confirmed

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IT Admin

Rantanjee Public School · Apr 2024 – Dec 2024

Not yet confirmed

• Built a PHP-based back-end database service with a front-end Ul to digitise student and staff records, reducing manual data entry by approximately 40%.
• Maintained and optimised school IT infrastructure, computers, projectors, printers, and LAN serving 100+ users with 99%+ uptime.
• Installed and configured hardware and software systems, ensuring secure and reliable operations across the educational facility.

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Associate Developer

Tantranzm Technology · Apr 2022 – Jul 2023

Not yet confirmed

• Spearheaded development of a cloud-based analytics platform; improving processing speed and system performance by 40%.
• Led and mentored a team of 12 developers fostering a collaborative environment that reduced project delivery times by 25%.
• Implemented Agile methodologies and Scrum framework, improving project flexibility and increasing stakeholder satisfaction scores by 35%.
• Developed and integrated a comprehensive security framework across all projects, achieving a 50% reduction in vulnerability reports.
• Created full-featured e-commerce platforms and Core PHP websites including admin panels, secure login systems, and user dashboards using REST APIs.

Associate Software Developer

Tantranzm Academy · Apr 2022 – Jul 2023

Not yet confirmed