Harsh Bansal
Degree confirmed by IMS Engineering College, St. Fidelis Sr. Sec. School, St. Fidelis Sr. Sec. School
Contact details — on requestProof of Work — on request
Experience
V
Technical Support & Device Testing Executive
vivo India Pvt Ltd · Dec 2025 – Jun 2026
- Conducted software and hardware validation testing across 10+ device models, identifying and resolving performance issues to improve product reliability and user experience.
- Managed issue tracking, service documentation, and resolution workflows using CRM and ticketing tools.
- Collaborated with cross-functional technical teams to identify, analyze, and resolve device-level issues efficiently.
- Assisted in quality assurance processes across 10+ device models, improving operational support workflows and reducing repeat issue escalations.
Product Intern
ZIGRAM · Jul 2024 – Dec 2024
- Collaborated with product and engineering teams to optimize workflow efficiency through data validation and transaction auditing processes.
- Participated in software testing, documentation, and feature refinement aligned with Software Development Life Cycle (SDLC) practices.
- Analyzed transactional datasets to support compliance monitoring and data-driven decision-making.
- Strengthened understanding of Agile methodologies, product management fundamentals, and operational analytics.
Products Intern
ZIGRAM · Jul 2024 – Aug 2024
Skills 0 proven through work
Also works with
Device ManagementDiagnostic Software UsageTeamworkAI Solution ImplementationAI Workflow AutomationLarge Language Model ConceptsRetrieval-Augmented GenerationArtificial Intelligence FundamentalsData SciencePython DevelopmentTechnical DocumentationFailure Mode AnalysisEnd-to-End System UnderstandingPerformance TestingTest DocumentationCustomer EducationRoot Cause AnalysisCustomer ServiceTechnical TroubleshootingHardware TroubleshootingFunctional Testing
Proof of Work
Proof of Work
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Education
B.Tech, Computer Science
IMS Engineering College · 2021 — 2025
Higher Secondary Education, Science
St. Fidelis Sr. Sec. School · 2019 — 2021
Secondary Education, General Studies
St. Fidelis Sr. Sec. School · 2009 — 2019
Contact details
Contact details
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