Harshada Kamble
Mumbai
I'm Harshada Kamble, a dedicated Customer Support Associate at Concentrix, where I thrive on building connections and collaborating with team members while delivering exceptional service to our customers. My ambition drives me to excel and contribute positively to my organization, and my sociable nature allows me to foster a vibrant and supportive workplace culture. With a diligent and organized approach, I aim to make a meaningful impact in every interaction, balancing practicality with a vision for improvement.
Experience
Customer Support Associate – Advisor I
Concentrix · Aug 2023 – Mar 2024
- Interacted with customers to understand issues, gather relevant information, and provide effective resolutions.
- Analyzed customer concerns to identify patterns and ensure accurate handling of returns and rebuttals.
- Maintained documentation of interactions and outcomes to support process efficiency.
- Demonstrated strong communication skills while engaging with diverse customers.
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Education
Masters, M.Com
R.A. Podar College of Commerce & Economics (Autonomous) · 2023 — 2026
Bachelors, B.Com
R.A. Podar College of Commerce & Economics (Autonomous) · 2019 — 2022
Higher Secondary, Class XII
Afac Junior College of Commerce and Science · 2017 — 2019
Secondary, Class X
Bombay Assemblies of God Day School · 2015 — 2017
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