Happy Kumar
I am a determined and ambitious professional, driven by a strong sense of accountability to achieve results. My calm and resilient approach allows me to navigate challenges effectively, always seeking logical yet idealistic solutions to improve processes and outcomes.
Experience
Deputy Manager – CRM Voice Process
Tata AIG General Insurance Pvt. Ltd. · Jan 2025 – Present
- Handle inbound customer queries and provide accurate resolutions.
- Resolve customer grievances within TAT.
- Manage customer and stakeholder escalations.
- Achieve SLA and quality targets.
- Prepare team rosters and support workforce planning.
- Coordinate with internal teams for issue resolution.
- Maintain CRM records and process compliance.
- Ensure high customer satisfaction.
Barista
Blue Tokai Coffee Roasters · Jan 2024 – Jan 2025
- Delivered excellent customer service.
- Managed POS billing and cash handling.
- Performed inventory checks.
- Maintained quality and hygiene standards.
Skills 0 proven through work
Also works with
Proof of Work
Proof of Work
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Education
Bachelor, Arts
Delhi University (SOL)
12th
NIOS Board
10th
CBSE Board
Contact details
Contact details
Happy shares this with people who ask. You'll hear back either way.
What drives their work
The Coordinator
You align resources and processes to ensure smooth execution.
Happy's superpower
You excel at calmly orchestrating tasks and people to navigate high-pressure situations and deliver results.
How Happy works
You excel in roles that require meticulous planning, team coordination, and hands-on problem-solving to maintain operational excellence.
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