GM

Gokul Murugesan

As a highly determined and self-disciplined professional, I am driven by a deep ambition to achieve mastery in my field. My pragmatic approach ensures I consistently deliver diligent work, focusing on effective solutions and tangible results.

Open to

Bangalore · Chennai · Coimbatore

Work style

full-time, hybrid, remote

Identity verified by DigiLocker
Contact details — on requestProof of Work — on request

Experience

A

Data Associate (AGI DS)

AMAZON INDIA · Dec 2023 – Oct 2025

Not yet confirmed
  • Team Leadership & Alignment: Advanced into a mentorship role managing daily workflows, tracking performance metrics, and driving deliverable timelines for a team of data annotators while leading regular feedback loops to align with evolving machine learning schema.
  • KPI Management: Monitored daily operational metrics and performance bottlenecks; built internal data tracking metrics to stabilize delivery output and ensure compliance with project targets.
  • Reporting Automation: Engineered daily performance reports and visualizations to communicate productivity trends, structural quality gaps, and data anomalies to cross-functional senior stakeholders.
  • Root Cause Analysis (RCA): Executed deep-dive RCAs on metric deviations, formulating data-driven corrective frameworks that minimized process variance and prevented production pipeline bottlenecks.
  • Quality Assurance: Spearheaded a weekly Quality Enhancement Program using analytical tracking to isolate underperforming segments, close technical skill gaps, and optimize workflow scalability.
  • Dataset Optimization: Managed high-precision annotation processes for complex computer vision, video annotation workflows, and machine learning training datasets under strict quality constraints.
  • Performance Metrics: Maintained a consistent 90%+ quality benchmark while exceeding individual throughput targets, ranking in the top tier of the cohort and earning an accelerated promotion to team leadership within 12 months.
D

Data Operations & CRM E-com Executive

DTDC EXPRESS LTD · Oct 2022 – Jun 2023

Not yet confirmed
  • Account Strategy & Liaison: Served as the primary strategic bridge for 5 key enterprise accounts and over 20+ potential e-commerce clients across India, managing critical operational escalations and end-to-end service support.
  • Operational Dataset Analysis: Analyzed regional branch-level performance datasets to isolate systemic anomalies, successfully reducing fake Return-to-Origin (RTO) markings from 45% to 15% via data-driven tracking.
  • MIS Report Engineering: Transitioned manual legacy tracking workflows into automated MIS reporting systems and interactive dashboards to grant clients real-time operational visibility.
  • Business Intelligence Delivery: Compiled performance data, SLA compliance metrics, and trend analyses to lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) for enterprise clients.
  • Data Reconciliation: Directed quarterly operational and financial data audits for lost shipments to ensure accurate balance settlements and compliance with corporate standards.
  • Account Analytics: Leveraged performance insights to scale major client data operations, expanding account volume from ~5,000 monthly orders to over 1,500 daily orders for key accounts like WareIQ and Zouk.
S

MIS & Operations Executive

SHADOWFAX TECHNOLOGIES PVT. LTD · Feb 2022 – Jul 2022

Not yet confirmed
  • Core Operations & Liaison: Managed the end-to-end delivery partner insurance claim process and acted as Team Lead for chat support, serving as the primary corporate liaison for partners like Acko, Swiggy, and Zomato.
  • Incident Data Analysis: Led detailed data investigations by analyzing delivery partner incident logs and performance metrics to isolate operational root causes based on Standard Operating Procedures (SOPs).
  • Reporting Architecture: Engineered and maintained multiple MIS reports tracking fleet efficiency to support senior leadership with actionable, data-driven insights.
  • Stakeholder Analytics: Compiled comprehensive MBR and QBR analytical packs highlighting key performance indicators (KPIs) for cross-functional stakeholders and corporate partners.

Skills 0 proven through work

Also works with

Open Source ContributionTechnical Training DeliveryDiagnosing Performance IssuesInterpersonal SkillsRapid LearningProject ExecutionWork Planning and PrioritizationCustomer Relationship BuildingDecision Support System DevelopmentPower BIPython DevelopmentPostgreSQL Database UsageReport CustomizationData TransformationStakeholder Communication AdaptationSoftware Quality AssuranceTime Series Trend AnalysisData VisualizationCRM Data Entry and MaintenanceMicrosoft ExcelRoot Cause AnalysisReport AnalysisTeam CommunicationSOP AdherenceProcess ImprovementPerformance Feedback ConversationsAutomated Report GenerationHR Operations AdministrationMentoring and Peer CoachingPeople ManagementText PreprocessingAudio TranscriptionVideo SegmentationDeep Learning-Assisted Image AnnotationTraining Data Creation

Proof of Work

Proof of Work

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Education

Bachelor, Business Administration (BBA)

G.V.N College of Arts and Science · 2018 — 2021

Higher Secondary, Higher Secondary Certificate (HSC)

Ravilla K.R.A Vidyashram M.H.S.S · 2016 — 2018

Secondary School, Secondary School Leaving Certificate (SSLC)

Kamaraj Matriculation Higher Secondary School · 2015 — 2016

Projects

E-Commerce Logistics & RTO Analytics

GitHub Repository Link

Production & Inventory Analytics Dashboard

GitHub Repository Link

Contact details

Contact details

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