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I am a dedicated customer support and operations professional, bringing a diligent and meticulous approach to AI operations and product support. My collaborative spirit, coupled with a strong sense of accountability, drives me to deliver practical, empathetic solutions, ensuring an organized and positive experience for all.

Experience

Freelancer & Independent Consultant

Global Clients- Tech | AI · Aug 2022 – Present

Not yet confirmed

• Global Remote | Recruitment Coordination | HR Operations | Administrative Support | Startups | AI Product Operations and Support
• Project-based consulting roles across AI, eLearning and startup environments, supporting HR and Operations teams with Recruitment coordination, administrative management and Process documentation.
• Global Clients: Kitab, Invisible Technologies, Mercor, Alignerr, LabelBox, Outlier.
• Collaborating with AI and technology companies in projects involving Conversational AI, Voice Synthesis, and LLM Data Annotation, projects, curating multilingual datasets (English & Tamil) with accuracy and contextual relevance for AI model training
• Supported full-cycle Recruitment Coordination and Talent Acquisition including candidate sourcing, resume screening, interview scheduling and follow-ups.
• Familiar with ATS platforms and quick to learn new systems.
• Assisted hiring teams and founders in maintaining recruitment pipelines, interview feedback logs, and candidate communications.
• Assisted and supported Executive leaders/Founders in Operations and Administration, ensuring smooth workflow and timely execution of tasks.
• Handled onboarding and employee documentation, including offer letters, background checks, and contractor management.
• Delivered AI and eLearning voice, language, and conversational projects (English & Tamil) for global tech clients, covering AI Data Annotation, Prompt Evaluation, Data Training, and Generative AI tasks as an AI Quality Check Specialist / Subject Matter Expert / Voice Actor, ensuring data accuracy, contextual consistency, and linguistic precision in AI model training.
• Supported AI Product Operations and Backend Workflows across real estate and edtech platforms, managing deliverables and quality checks using tools like Retool, Airtable, Notion, Linear, LabelBox, ElevenLabs.ai and Fathom, while providing feedback on emotional tone and contextual relevance to enhance natural human-AI interaction.
• Managed Recruitment and HR data, maintaining data integrity and confidentiality compliance.
• Strengthened stakeholder relationships through proactive updates, clear communication, and delivery excellence.
• Utilized project management and other tools like Linear, Fathom, Notion, Asana, Slack, Google Workspace, Airtable, MS Office, ElevenLabs.ai, Retool, LabelBox and DocuSign for efficient coordination and reporting.
• Supported remote team operations with structured workflows, process documentation, and status tracking.
• Continuously enhanced professional capability through certifications in HR Foundations and Technical Recruiting.

Customer Support and Operations - (AI Operations & Product Support)

MaxHome.ai · Jun 2025 – Jul 2025

Not yet confirmed

• Supported U.S.-based real estate teams on an AI-powered platform, ensuring accuracy in documentation and transaction management.
• Monitored and resolved operational issues across teams, improving turnaround time and coordination
• Conducted quality control checks on submissions and internal data to maintain accuracy and compliance standards
• Evaluated AI model responses and provided structured feedback to enhance platform efficiency and relevance
• Analysed customer feedback and recurring queries to identify pain points and recommend system/process improvements
• Maintained meticulous documentation and records, supporting internal audits and team alignment

Human Resources Operations and Administrative Consultant

INSPIRIT VR · Nov 2022 – Jul 2023

Not yet confirmed

• HR documents, employee files, and records organizing and maintenance
• Sourcing, manage the interview process
• Coordinate and work with the Founder and Operations head on HR project initiatives
• Prepare reports/personal records for new hires, transfers, terminations, changes in job classifications, merit increase, stock options grants, vacations, etc.
• Onboarding and orientation of new hires
• Employee's point of contact
• Organizing employee engagement and cultural programs and initiatives
• Talent acquisition and recruitment
• Conduct background checks and employment eligibility verifications

Senior Contract Administrator

Hewlett Packard · Aug 2003 – Mar 2007

Not yet confirmed

• Company Overview: Hewlett Packard is a multinational information technology company.
• Bestowed with the additional responsibility of Acting Team lead and managed a team of around 15 members
• Worked towards making changes in the quotations and contracts of HP customers, using SAP applications.
• Led the Contract Management for major corporate clients for Hewlett Packard, including renewals, contract amendments, closures
• Accountable for Quality Assurance and ensured process adherence of HP on all the contract work orders and documents
• Managed entire time capturing of any request, from the time the request is received till it is set to complete
• Kept a record of the document process details for ISO and efficiently represented the team during ISO audits
• Established excellent coordination with the international front-end contract administrators of HP concerning high-level process discussions and closed the work orders on time
• Delivered training and prepared the team for ISO 9001:2000 Certification.
• Worked towards the completion of projects including Kaizens for the team which has effectively saved time and reduced errors
• Served as a major point of contact for international customers to receive and deliver details, queries, and complexities concerning the work orders
• Ensured the Service Level Agreement (SLA), volumes, and quality are reviewed for the smooth transition of the business.
• Offered resolution to the problem and complaints by focusing on customer satisfaction and giving maximum customer satisfaction by handling their issues sensitively