Elsan Ealias

Bengaluru

As a Senior Infrastructure Analyst at DXC Technology, I thrive on my ambition and diligence to deliver top-notch support and infrastructure solutions. I approach challenges with a meticulous mindset, appreciating the intricacies that drive effective outcomes, while staying flexible and open-minded in order to adapt to the evolving tech landscape.

Experience

Senior Infrastructure Analyst - Helpdesk

DXC Technology · Apr 2023 – Nov 2025

Not yet confirmed

• Addressed customer challenges by identifying and solving common technical issues.
• Served as a primary point of contact for user queries via phone, email, and remote access.
• Simplified complex technical information through training and creating automated manuals.

S

Logistics & Administration Lead

Salim Mubarak · Jul 2021 – Apr 2023

Not yet confirmed

• Managed client relationships and resolved service disputes for a workforce of 800 personnel.
• Handled financial reporting and data integrity for timely client payment.
• Led supply chain operations and procurement, ensuring service continuity.
• Maintained process compliance and documentation for project standards.

C

MEP Mechanical Engineer

CEM Estero Arabia Saudi Co. · Oct 2015 – Jul 2021

Not yet confirmed

• Collaborated with teams to ensure project alignment and progress.
• Managed project deliverables and documentation.
• Coordinated with external vendors for equipment inspection compliance.