Ekta Singh
As a highly collaborative and sociable Customer Support Manager, I am driven by a deep sense of accountability and ambition to foster positive customer experiences and empower my team. I approach challenges with diligence and a relaxed, adaptable mindset, always striving for idealistic solutions that create lasting value and strong relationships.
Experience
Customer Support Manager
PinQ Polka · Jul 2025 – Present
- Serve as the primary point of contact for customers throughout the order lifecycle.
- Resolve customer queries related to products, deliveries, returns, and order status.
- Process customer orders and coordinate backend operations for timely execution.
- Maintain customer interaction records and update CRM databases with complete accuracy.
- Generate daily operational and sales reports for management review.
- Collaborate with internal teams to improve customer satisfaction and response time.
- Identify recurring customer concerns and recommend process improvements.
Assistant Engineer – CRM & Sales Support
Murata Electronics · Mar 2024 – Jul 2025
- Supported inside sales operations by managing RFQs, quotations, and sample requests.
- Coordinated with sales, logistics, pricing, and engineering teams for smooth order fulfillment.
- Managed CRM records, ensuring high-quality customer and sales data.
- Prepared sales reports, pipeline updates, and business performance dashboards.
- Assisted customers with technical product information and commercial queries.
- Ensured timely follow-up on quotations, purchase orders, and delivery commitments.
- Improved customer experience through prompt issue resolution and proactive communication.
Senior Inside Sales Engineer
RS Components India Pvt. Ltd. · Feb 2022 – Dec 2023
- Generated and nurtured business opportunities through consultative inside sales.
- Managed complete quotation and order management activities.
- Built long-term customer relationships to maximize repeat business.
- Utilized CRM platforms for lead tracking, opportunity management, and forecasting.
- Coordination with procurement and supply chain teams for product availability.
- Monitored sales KPIs and prepared management reports.
- Supported continuous process improvements across inside sales operations.
Senior Executive - CRM
WTC Noida (World Trade Center) · Dec 2019 – Jan 2022
- Managed CRM operations to improve customer engagement and retention.
- Maintained customer databases and sales records with high accuracy.
- Supported marketing and sales campaigns through CRM analytics.
- Coordinated post-sales communication and customer follow-ups.
- Assisted sales teams in identifying cross-selling and upselling opportunities.
- Delivered regular CRM performance reports to leadership.
Senior Executive - Tele Research & Pre-Sales
Dun & Bradstreet India · May 2016 – Nov 2019
- Generated qualified business leads through outbound calling campaigns.
- Scheduled meetings for business development teams.
- Conducted market research and customer profiling.
- Maintained lead databases and sales pipeline reports.
- Promoted company solutions while identifying customer requirements.
- Assisted the sales team in achieving lead generation targets.
Senior Executive - Key Accounts
Mydala.com · Jun 2015 – Apr 2016
- Managed customer accounts and maintained long-term business relationships.
- Coordinated with field sales teams to support customer acquisition activities.
- Maintained CRM records and account documentation.
- Assisted in resolving customer issues and improving account satisfaction.
- Supported sales closure through effective follow-up and coordination.
Senior Executive - Tele Servicing
IndiaMART InterMESH Ltd. · Jun 2012 – Jan 2015
- Managed customer servicing activities for digital business solutions.
- Promoted subscription renewals and value-added services.
- Conducted outbound calls to engage prospective and existing customers.
- Assisted customers throughout onboarding and post-sales support.
- Built strong customer relationships through consistent follow-ups.
- Achieved individual service and sales targets.
Skills 0 proven through work
Also works with
Proof of Work
Proof of Work
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Education
Bachelor of Technology, Electronics & Communication Engineering
Raj Kumar Goel Institute of Technology for Women · 2008 — 2012
Contact details
Contact details
Ekta shares this with people who ask. You'll hear back either way.
What drives their work
The Connector
You build bridges between people and processes to ensure seamless flow.
Ekta's superpower
You excel at cultivating enduring relationships, making you the trusted point of contact for complex needs and repeat business.
How Ekta works
You excel in roles that require extensive interaction and coordination across internal and external stakeholders.
Ask about this candidate
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