Dolly Chauhan

As an AI-Enabled Business & Content Operations Specialist with three years of experience, I am driven by a pragmatic and logical approach to optimize complex processes. My ambition fuels a diligent pursuit of mastery, allowing me to concentrate on structuring operations for maximum efficiency and precision. I thrive on delivering clear, measurable outcomes through meticulous planning and execution.

Experience

AI-Enabled Business & Content Operations Specialist

StoryProc. · Apr 2025 – Feb 2026

Not yet confirmed

• Drove AI-assisted research and structured knowledge development for B2B engagements including TAC Security and WTi Cabs.
• Designed content taxonomies and question-categorization frameworks; built AI-assisted FAQ repositories that strengthened information architecture and customer query management.
• Leveraged ChatGPT and Google Gemini for research synthesis, content refinement, and workflow support across client and pre-sales initiatives.

Assistant Manager

MetLife GOSC · Oct 2017 – Sep 2021

Not yet confirmed

• Led end-to-end actuarial model testing and validation in Prophet across multiple life insurance products, ensuring model accuracy prior to production deployment.
• Performed unit testing, block testing, cashflow validation, and Analysis of Change (AoC) to verify model integrity and assumption accuracy.
• Built challenger models and validation frameworks to independently verify outputs and surface inconsistencies.
• Strengthened model governance by proactively flagging validation gaps and confirming release readiness against internal QA standards.
• Investigated model discrepancies, supported root cause analysis of validation findings, and contributed to continuous improvement of validation processes and quality controls.
• Delivered model validation for life insurance products across Chile, Mexico, Turkey, and the Gulf region, aligning to region-specific regulatory and IFRS requirements.
• Coordinated with onshore actuarial and development teams to clarify model updates, validation scope, and release documentation.
• Authored testing memos, validation summaries, and structured issue documentation supporting audit reviews and internal quality standards.

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Risk Analyst - Model Quality Assurance

AIR Worldwide · Jan 2016 – Oct 2017

Not yet confirmed

• Contributed to catastrophe risk model validation, including Australia bushfire models, ensuring output accuracy and scenario consistency.
• Designed and executed structured test plans in Touchstone across large datasets, analysing discrepancies in line with QA standards.
• Performed data quality checks and analytical reviews that strengthened model reliability and reporting accuracy.