Divya Shah
Ahmedabad, India
As a determined and ambitious professional, I thrive on taking full accountability for my work and driving projects to successful completion. My empathetic approach allows me to deeply understand diverse needs, while my autonomous nature empowers me to proactively seek out and implement pragmatic solutions. I am committed to continuous growth and making a tangible impact.
Experience
Freelance
Self-employed · May 2024 – Present
Technical Support Engineer
Kloudscript Pvt Ltd Transaction Data System · Apr 2021 – Apr 2024
- Resolved an average of 25 hardware and software tickets daily across chat, email, and voice channels, maintaining fast turnaround for pharmacy operations.
- Supported pharmacy ERP platforms Rx30 and WinRX, troubleshooting user issues and reducing workflow disruptions for frontline teams.
- Led POS troubleshooting and PostgreSQL database upgrade efforts, improving system stability and supporting secure transaction processing.
- Managed cloud backup enrollments and delivered data recovery support using Infrascale, helping protect critical business records.
- Coordinated with internal support teams to troubleshoot recurring technical issues and improve first-contact resolution.
Technical Support Engineer
Kloudscript India Pvt Ltd - Transcation Data System(Outcomes Pvt Ltd) · Apr 2021 – Apr 2024
- Resolved an average of 25 hardware and software tickets daily across chat, email, and voice channels, maintaining fast turnaround for pharmacy operations.
- Supported pharmacy ERP platforms Rx30 and WinRX, troubleshooting user issues and reducing workflow disruptions for frontline teams.
- Led POS troubleshooting and PostgreSQL database upgrade efforts, improving system stability and supporting secure transaction processing.
- Managed cloud backup enrollments and delivered data recovery support using Infrascale, helping protect critical business records.
- Coordinated with internal support teams to troubleshoot recurring technical issues and improve first-contact resolution.
Desktop Support Engineer
HDFC Bank - Wipro · Feb 2020 – Apr 2021
- Supported desktop incidents and user access issues for HDFC Bank environments, helping maintain branch productivity and service continuity.
- Resolved hardware, software, and connectivity issues within SLA targets to reduce downtime across banking users and endpoints.
- Conducted monthly and quarterly IT audits at client sites to ensure compliance and technical readiness.
- Installed, upgraded, and supported IT equipment and corporate peripherals to keep client systems operational.
- Managed end-user support requests through SLA-based ServiceDesk ticketing tools to maintain timely issue resolution.
- Maintained customer relationship management standards that helped minimize downtime for bank branches.
Business Development Executive
Analycat IT Solutions LLP · Aug 2019 – Feb 2020
- Provided technical input during the sales lifecycle for automation and design software including UiPath, Adobe, AutoCAD, and CorelDraw.
- Supported compliance operations, contractual recruitment, and client relationship management in banking-facing environments.
Business Development Executive
Analycat IT Solutions LLP · Jun 2019 – Feb 2020
- Lead Generation/ Cold calling
- Customer visits/marketing
- Establish product loyalty to build, modify and increase product offerings
Skills 0 proven through work
Also works with
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Education
Bachelors in Engineering, Electronics & Communication
G.H. Patel College of Engineering and Technology · 2015 — 2019
12th Science (HSC), 12th Science (HSC)
Sardar Patel Educational Institute · 2014 — 2015
Contact details
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