Divya Kohli

I am a dedicated Senior General Virtual Assistant at Wing Assistant, where I embrace accountability and organization as my guiding principles. My collaborative spirit and determination drive me to deliver exceptional support, ensuring the success of my team and the satisfaction of our clients. With a balance of idealism and pragmatism, I am committed to fostering an environment where innovative solutions can thrive while remaining focused on tangible outcomes.

Experience

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Senior General Virtual Assistant

Wing Assistant · Jul 2024 – Jan 2026

Not yet confirmed

• Handled authors of Mindstir Media, a US-based book publishing company.
• Supported authors in the book creation process, including cover design and editing.
• Provided virtual assistance with data entry, research, and document preparation.
• Oversaw tasks and projects, prioritizing deadlines and ensuring timely completion.
• Worked as a professional manuscript editor, correcting grammatical errors and ensuring stylistic consistency.

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Account Manager

Encore Capital Group (Midland Credit Management) · May 2022 – Jun 2024

Not yet confirmed

• Worked on converting unpaid credit cards, bills, and loans to paid status for US consumers.
• Collaborated with UK & US clients on a 24/7 shift basis.
• Handled admin tasks from the client's side.
• Scheduled virtual meetings and managed documentation, social media, and content creation.

Client Service Executive

Lenskart · Aug 2021 – Apr 2022

Not yet confirmed

• Served domestic and international NRI clients.
• Scheduled calls and meetings using CRM software.
• Drafted and sent emails for clients.
• Conducted regular inbound and outbound calls to cultivate customer relations.
• Acted as a point of resolution for customer complaints.