Dipti Bisen

Work style

Remote

Availability

Available in 30 days

Contact details — on requestProof of Work — on request

Experience

Senior Software Engineer

Enterprise Bot · Oct 2025 – Present

Not yet confirmed

Led end-to-end product development of a customer-facing real-time voice AI system designed and built Node.js and TypeScript microservices with STT/TTS pipelines and LLM integration; reduced manual tier-1 query handling by 40% for enterprise clients, demonstrating direct impact on the customer experience.
Took full ownership of a multi-tenant SSO platform across all stages of product development - shaped the architecture from early design through to a scalable production system; built Node.js and TypeScript services with PostgreSQL (Sequelize) for tenant config and RBAC, and integrated OAuth 2.0, OIDC, and SCIM 2.0 for real-world enterprise identity management.
Resolved MongoDB query bottlenecks and redesigned the Redis caching layer on high-traffic multi-tenant APIs - improved P95 latency by 31% (800ms to 550ms), directly improving reliability of a production backend system serving real enterprise customers.
Set up Kong API Gateway for centralised routing, rate-limiting, and OAuth enforcement across production microservices strengthened API security and scalability at the infrastructure level; wrote unit and integration tests to maintain reliability as the system grew.
Drove a customer-driven initiative to improve email automation pipeline reliability - introduced retry logic and idempotency handling, doubling throughput and reducing manual operations effort by ~80% in a live production environment.

Software Engineer

Enterprise Bot · Aug 2022 – Oct 2025

Not yet confirmed

Re-architected Elasticsearch infrastructure from the ground up using Node.js and TypeScript - redesigned index mappings, query patterns, and caching strategy to cut average search latency from 1.2s to 300ms on a live, high-traffic production system with zero regressions or downtime.
Integrated LLM-based response generation with context management via ChatGPT API - built and shipped a customer-driven feature that reduced tier-1 support load by 40% across enterprise accounts, solving a real-world problem at scale.
Designed and built a PostgreSQL audit logging system using TypeScript and TypeORM - navigated the full product development cycle from schema design and API implementation through to deployment and query optimisation for compliance and incident debugging.
Developed real-time monitoring dashboards using Node.js, PostgreSQL, and WebSockets - delivered live visibility into production backend systems for ops teams, reducing MTTR by 50%+ and addressing a direct customer pain point.
Led a zero-downtime migration of 8 production microservices from LoopBack to Koa using feature flags and phased rollouts - managed all stages of this product development effort across a distributed team, delivering with zero incidents and no disruption to live systems.

Skills 0 proven through work

Also works with

Multi-Tenant IndexingInfrastructure Re-architectureRole MappingIdentity Provider IntegrationSingle Sign-On ImplementationStrategy Design PatternAgile MethodologyTechnical TroubleshootingIndependent WorkTransparent CommunicationTaking OwnershipFault-Tolerant System DesignMaintainability DesignRoot Cause AnalysisDistributed Systems DesignRegression TestingPerformance Metrics AnalysisApplication MonitoringFunctional TestingOperations ManagementApplication MaintenanceApplication Performance OptimizationScalable System DesignElasticsearch UsageSecure Data HandlingFailure Mode AnalysisQuery WritingData Partitioning and Segregation DesignIdempotent Task DesignData ValidationUser ProvisioningREST API Endpoint DevelopmentMulti-Tenant Architecture DesignRBAC Module DevelopmentSCIM Protocol ImplementationAI Output Post-processingProblem SolvingData Unification and NormalizationAdapter Design PatternFactory Design PatternProduction Environment SupportFeature ManagementRelease ManagementSoftware Quality AssuranceError HandlingEnvironment-Specific Configuration ManagementLow-Latency System OptimizationSenior Engineering LeadershipIncident ManagementProduction System MonitoringApplication DeploymentAPI Response Contract DesignCross-Departmental CoordinationText-to-Speech IntegrationLLM Application IntegrationSpeech RecognitionCookie-Based Session ManagementWebSocket ImplementationAPI IntegrationBackend DevelopmentCodingTechnical Solution DesignRequirements AnalysisReal-Time Systems DesignCustom Voice Assistant DevelopmentProduct Development

Proof of Work

Dipti shares this with people who ask. You'll hear back either way.

Education

Bachelor of Engineering, Computer Science

Visvesvaraya Technological University · 2018 — 2022

Links

linkedin.com/in/dipti-bisen

Contact details

Dipti shares this with people who ask. You'll hear back either way.

Ask about this candidate

Claude ChatGPT Perplexity

AI responses may contain errors. Proof status and source information are provided by Proof of Skill.

A Proof CV — one profile, kept current, with the proof attached. Back to the portal