Dipanshu Bhati
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Contact details — on requestProof of Work — on request
Experience
C
Senior Associate - C2B Operations
CARS24 Australia · Present
- Leading a team of 6 executives to source used vehicles.
- Increased procurement and lead conversion by 20% through coaching and streamlined workflows.
- Enhanced strategies using HubSpot and Tableau for performance monitoring.
- Identified new acquisition channels through market research.
- Managed 50+ seller interactions daily on platforms like Carsales and Facebook Marketplace.
- Improved customer engagement and communication strategies.
CTO
Axslogic Pte Ltd · Oct 2013 – Present
Co-founder and Partner
Kasper Consulting · Jan 2009 – Present
- Kasper Consulting is a high end IT Strategy Consulting and CIO-on-Tap firm focused on assisting enterprises on creating IT Strategy blueprint and helping them execute strategic initiatives.
- I helped in setting the the company up with the Founder and Managing Director, co-created the business plan and strategy, recruited consultants, assisted in Business development and delivered consulting and CIO-on-Tap assignments.
Sr Partner
BullzI Inc · Jan 2009 – Present
- BullzI is focused on Organizational and Leadership Development.
- I facilitated, as co-facilitator, more than 30 workshops ranging from Change acceleration, Leadership skill development to Competency Assessment and Organization restructuring.
- I built a full-featured on-line survey platform and an online assessment-simulation platform for our own use.
P
Co-founder and startup CTO
PingStripe, Inc. · Apr 2012 – Nov 2013
- Co-founded Pingstripe with the Founder and CEO.
- Involved in developing the product idea, creating the product architecture and hand-holding the development partners who built the product – touchdox (www.touchdox.com).
- Managed deployment and administration of the target server architecture on the Amazon Cloud during the launch period.
- Assisted in recruiting the initial team who would take the product delivery, IT Management and operations forward.
Chief Technology Officer
Ibibo Web Pvt Ltd · Nov 2006 – May 2008
- Responsible for all technology functions, including product engineering and infrastructure operations.
- Launched ibibo.com formally with two products in January 2007.
- Recruited and grew the startup IT team.
- Help establish the Bangalore product lab.
- By Dec 2007, launched 8 more products.
- Achieved scale of more than 1.1 mil registered users, running on a large infrastructure spanning two data centres.
Sr Vice President, Enterprise Services
Sify Ltd · Feb 2006 – Oct 2006
- Responsible for four lines of business within Sify.
- The Information Security Assurance services business,
- The Digital Certificate business,
- The Enterprise Application services business and the
- Supply Chain Management Services business for both domestic and overseas markets.
Chief - Information Technology
ICICI Prudential Life Insurance Co Ltd · Nov 2004 – Feb 2006
- Responsible for IT Function.
- Defined and implemented the enterprise technology architecture and strategy.
- Designed and implemented governance framework for IT
- Created a flexible IT architecture including evaluating and deploying a SOA infrastructure base that forms the key platform for implementing the architecture.
- Turned around sick projects (De-duplication and Data Warehousing) and took both of them to first phase deployment.
- Restructured the operations and infrastructure team and introduced service level driven outsourcing that reduced costs and quantifiably improved uptimes.
Sr Vice President - Enterprise Application Services
Sify Ltd · Jun 2000 – Oct 2004
- Responsible for the Enterprise Application Services group, an independent Profit Centre in the Enterprise Solutions SBU of SIFY.
- Built and launched the business in 2001, drove the growth up to 46 % in 2003 and was on target to grow 100% in 2004.
- Developed and marketed new products (Beacon – Network Monitoring and Management, Sify Innerspace (Intranet portal with workflow and DMS) and services (Sify iTest – online examination, Sify M@il – hosted email service) and revived the B2B portal www.seekandsource.com.
- Joined as the Vice President, Technology (Portals: May’00 – Jun’01)
- Led the migration of the Portal to the Broadvision content management platform, re-architected and re-launched the financial portal (www.walletwatch.com) for better performance.
Vice President - Information Technology
GE Capital BPMSL · Oct 1998 – May 2000
- Responsible for the IT function (as CIO/CTO) for the two SBI joint ventures – GE Capital BPMSL, and SBI CPSL that launched SBI Cards in India.
- Built the IT function from scratch, recruited and trained staff and implemented operating and governance processes.
- Created IT Strategy and Application architecture that aligned with the Business needs.
- Designed and built a Card Origination System that was under active consideration for being implemented across the region.
AVP and Head, Customer Interface Technology Operations and Quality
Citi · May 1997 – Oct 1998
- Responsible for driving zero-defect service levels for all customer interfaces: both self-service access devices (ATMs, POS/EDC, IVR, Phone Banking, PC Banking, Internet Banking) as well as communication channels like Print.
Head, Customer Interface Technology Operations and Quality
Citibank India · May 1997 – Oct 1998
- Responsible for driving zero-defect service levels for all customer interfaces: both self-service access devices (ATMs, POS/EDC, IVR, Phone Banking, PC Banking, Internet Banking) as well as communication channels like Print.
- Managed the in-house ATM & POS-EDC switch development and deployment project.
- Conceptualized and drove the implementation of a single-screen monitoring system that would monitor ATMS, POS-EDC interface devices as also the Customer service kiosks and the CRM system through a single screen.
Head, Technology Operations, Technology India
Citibank India · Jan 1995 – May 1997
- Responsible for all Citibank India Data Centres located in Chennai, Mumbai, Delhi and Calcutta.
- Reorganized process and governance and achieved the highest internal audit rating of 5 – first time ever in its 9 years of existence.
- Completely reorganized and remodelled the main data centre layout in Chennai so that it became a showpiece in the region.
Project Manager, Core Banking System
Citibank India · May 1993 – Dec 1994
- Responsible for managing design and development of the Current and Savings Account module.
- Responsible for setting up and managing a Software Quality Assurance as well as a System Engineering and Database Administration group for the project.
Project Manager, NICL systems, Technology India
Citibank India · Nov 1992 – Apr 1993
- Responsible for setting up NICL (later eServe) data centres at Delhi, Mumbai and Bangalore.
- Responsible for setting up the Technology unit at NICL.
Project Manager, Credit Cards Systems, GCB Technology
Citibank India · Mar 1991 – Oct 1992
- Responsible for maintaining and enhancing the Merchant Acquiring backend (Card product processor) for Citibank India Cards.
Skills 0 proven through work
Also works with
Process ImprovementManufacturer SourcingStakeholder Communication AdaptationHiring Documentation ManagementSupply-Demand AssessmentRemote Operations CoordinationData StorytellingCandidate Sourcing via Social MediaMentoring and Peer CoachingWork Planning and PrioritizationBrief Clarification and RescopingPartnership DevelopmentBusiness Growth StrategyVendor CoordinationWorkflow Design (Process Mapping)Data-Driven RecommendationsMarket ResearchCompetitor BenchmarkingMarket Trend Analysis
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Education
Master’s in Business Administration, Marketing
Central University of Rajasthan · 2021 — 2023
Bachelor of Management Studies, Marketing
University of Delhi · 2016 — 2019
10+2
CBSE · 2014 — 2016
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