Dibyashree Mustaufi

Proof of Experience

Jocata Financial Advisory and Technology · Jan 2022 – Present

Serving as the primary Business Analyst and SME for the Loan Against Securities product, leading requirement elicitation, stakeholder management, and solution delivery between business and technology teams.
Managed end-to-end stakeholder management across teams, leveraging strong communication and conflict resolution skills to align technical and business priorities for smooth execution.
Took end-to-end accountability for project deliverables to ensure timely and high-quality implementation of change requests.
Authored BRDs, FSDs, user workflows, and process maps using Lucidchart and Draw.io, translating complex business requirements into functional specifications.
Collaborated with development, QA, and UI/UX teams to support Agile delivery, UAT execution, defect resolution, and release management.
Executed SQL queries and advanced Excel analysis (Pivot Tables, Lookups, Macros) for data extraction, validation, funnel analysis, KPI tracking, and identification of operational bottlenecks.
Conducted requirement gathering sessions, stakeholder discussions, and process analysis to identify improvement opportunities and support business decision-making.

Citicorp Services India Private Limited · Jan 2020 – Jan 2022

Part of the hybrid team (front-end and back-end) under the Retail Banking Department for the NAM Region.
Usage of tools like CWS, RSM and Eclipse to analyse and process the requests received from the customers.
Handled disputes related to Retail Banking Operations as a part of the Dispute Management Team.
Analyzed customer requests and operational data within Retail Banking Operations, supporting issue resolution and process efficiency initiatives.

HDFC Bank Limited · Apr 2019 – Jun 2019

Conducted research and prepared a report on the Fixed Deposits Movement under the FD Penetration Study

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