dhivya

As a Data Analyst and Cloud Engineer, I am driven by a calm ambition to achieve mastery, meticulously crafting robust solutions. My approach is rooted in an idealistic vision, ensuring that every system I build is not only reliable but also contributes meaningfully to long-term strategic goals.

Experience

Data Analyst and Cloud engineer

ISR Tech Org · Oct 2025 – Present

Not yet confirmed

• Working as a software trainee in ISR Tech ORG as a Data Analyst and cloud support engineer

I

Data Analyst & Cloud Support Engineer

ISR Tech ORG · Apr 2025 – Present

Not yet confirmed

• Leverage Python and Pandas for data analysis, automation, and process optimization across business workflows
• Develop dynamic, user-friendly dashboards in Tableau and Power BI; produce visual reports using Python libraries
• Partner with cross-functional teams to define key performance indicators (KPIs) and build visual analytics that support data-driven decisions
• Champion the Analytics team's knowledge growth in emerging visualization techniques and BI best practices
• Deploy and maintain web applications on AWS cloud infrastructure using EC2, Elastic Beanstalk, and S3
• Oversee AWS account management including configuration of EC2 instances, RDS databases, VPCs, S3 buckets, and Elastic Load Balancers (ELB)
• Administer Amazon RDS (MySQL) databases, covering instance setup, user permissions, and query optimization
• Translate technical insights into clear written reports and presentations for non-technical stakeholders

C

Help Desk Team Leader

CMS Info Systems Ltd. · Nov 2014 – Jan 2018

Not yet confirmed

• Led helpdesk team operations, ensuring timely and accurate resolution of technical support requests within agreed SLAs
• Tracked team performance metrics and generated regular reports to identify gaps and drive operational efficiency
• Mentored and coached junior technicians on IT support best practices, troubleshooting techniques, and client service
• Liaised with cross-functional teams to resolve escalated technical issues and sustain high levels of client satisfaction
• Documented recurring issues and established knowledge base articles to reduce repeat incident rates and improve first-call resolution