Dheeraj Kumar

I am a highly determined and diligent professional, driven by a strong ambition to achieve mastery in my work. My approach is consistently logical and pragmatic, ensuring accountability and effective problem-solving in every task I undertake.

Work style

remote

Identity verified by DigiLocker

Contact details — on requestProof of Work — on request

Experience

Inbound Executive

Accenture Solutions Private Limited · Jun 2023 – Present

Not yet confirmed

Applied critical thinking and structured analysis to break down complex data problems, enabling faster and more accurate decision-making by stakeholders.
Consistently met or exceeded monthly performance metrics and quality benchmarks, ranking among the top performers across most evaluation periods.
Proactively engaged with stakeholders to address data discrepancies, resolve issues, and escalated critical data problems to the appropriate departments in a timely manner.
Identified emerging trends and data-driven opportunities aligned with stakeholder needs, directly contributing to business revenue growth initiatives.
Maintained full transparency in data reporting and analysis, building sustained trust with cross-functional stakeholder teams.

Customer Insights Analyst

Concentrix Daksh India Private Limited · Sep 2021 – Apr 2023

Not yet confirmed

Delivered accurate and efficient day-to-day data analysis and reporting, providing support to the core analytics team across multiple projects.
Spearheaded the PBS project from initiation to successful completion, coordinating cross-team efforts and delivering measurable improvements to operations.
Analysed operational data to identify performance gaps and recommended process improvements, contributing to measurable efficiency gains.
Represented the team in client calls and stakeholder meetings, communicating findings and progress updates with clarity and professionalism.
Recognized as a Top Performer (2023) for exceptional contributions to team goals and consistently high-quality output.

Skills 0 proven through work

Also works with

Conversation Cloud UsageNumPyProcess ImprovementIssue EscalationProblem SolvingStakeholder Communication AdaptationAdaptabilityWork Planning and PrioritizationTeamworkCost-Saving Initiative ManagementData ValidationData VisualizationTask AutomationDatabase Table CreationData TransformationData CollectionReport DeliveryQuery WritingPython DevelopmentMicrosoft ExcelPower BIAnalytical Report CreationExploratory Data Analysis (EDA)Data Handling

Proof of Work

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Education

Master of Arts, English

Indira Gandhi National Open University

Bachelor of Commerce, Accounting and Finance

School of Open Learning- University of Delhi

Higher Secondary Education (12th), General Studies

Saraswati Bal Mandir Sec. School

Secondary Education (10th), General Studies

M.H.D.C Saraswati Bal Mandir Sec. School

Contact details

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