Darshan Dharod

null

I am a Senior Associate in Client Solutions at Gerson Lehrman Group (GLG), where I thrive on collaboration and accountability, ensuring that our clients' needs are met with dedication and resilience. My work is guided by a pragmatic approach, balancing compliance with a commitment to fostering strong relationships to drive meaningful solutions. With five years of experience, I continuously strive to deliver results that not only meet expectations but also contribute positively to our team's dynamic.

Experience

Assistant Client Solutions Manager

Nextyn · May 2026 – Present

Not yet confirmed

• Nextyn is an expert network and micro-consulting organization, delivering end-to-end primary research solutions, including expert calls, surveys, focus group discussions, customer experience studies, retail audits, executive search, and go-to-market strategies.
• With a panel in over 70 countries, covering 30 meta industries, our clients leverage expert-driven insights to make business decisions that drive growth.
• Established in 2018, Nextyn currently has offices in India (Mumbai & Bangalore), Singapore & Indonesia (Jakarta).
• Website
• http://www.nextyn.com

Senior Associate - Client Solutions

GLG · Apr 2025 – Nov 2025

Not yet confirmed

• • Managed and expanded relationships with 75+ consulting stakeholders, delivering tailored expert engagements supporting due diligence and strategic decision-making.
• • Generated a substantial incremental revenue by identifying repeat-use opportunities by consultative sales efforts, efficient project execution, and sustained client engagement and aligning solutions with ongoing client initiatives.
• • Partnered cross-functionally with internal teams (Business Development, Compliances, Surveys) to execute time sensitive engagements across global markets.
• • Improved turnaround time by streamlining expert-matching workflows and delivery coordination.
• • Strengthened client trust through consistent quality, responsiveness, and regulatory adherence.

G

Senior Associate – Client Solutions

Gerson Lehrman Group (GLG) · Apr 2025 – Nov 2025

Not yet confirmed

• Managed end-to-end client engagement and scaled relationships with 75+ stakeholders.
• Drove ~$150K incremental revenue through consultative sales and project execution.
• Collaborated across internal teams to ensure timely execution of global market engagements.
• Optimized expert-matching workflows, enhancing delivery efficiency and client satisfaction.
• Increased client retention and revenue through high-quality outcomes.

G

Senior Associate – Network Development

Gerson Lehrman Group (GLG) · Sep 2021 – Apr 2025

Not yet confirmed

• Sourced and activated global industry experts for consultations, ensuring compliance and quality.
• Managed concurrent high-priority projects supporting various global organizations.
• Onboarded 1,300+ vetted industry experts, contributing to an estimated ~USD 1M in revenue impact.
• Enhanced client delivery timelines and satisfaction through aligned expert solutions.
• Mentored 20+ new hires, improving onboarding effectiveness.
• Recognized as a Top 5 performer for revenue contribution.

Senior Associate, Network Development

GLG · Sep 2021 – Apr 2025

Not yet confirmed

• • Independently sourced, evaluated, and activated global industry experts for paid consultations, maintaining 100% compliance and quality standards while supporting revenue delivery.
• • Executed multiple high-priority, time-sensitive projects concurrently across India, North America, EMEA, ANZ, and LATAM, supporting leading management consulting firms, private equity clients, and Fortune 500 companies.
• • Onboarded 1,300+ vetted industry experts across diverse sectors including IT, BFSI, Pharma, Energy & Industrials, Aerospace & Defense, and Government, leveraging targeted sourcing strategies and tools such as LinkedIn Recruiter, Naukri, Rocket Reach, Contact Out, Lusha, etc. contributing to an estimated ~USD 1M in revenue impact.
• • Collaborated with client-facing teams to align suitable experts with client’s complex business challenges.
• • Mentored and trained 20+ new hires, improving expert onboarding effectiveness and ensuring delivery consistency.
• • Recognized among Top 5 performers (2023 & 2024) based on revenue contribution and client impact.

E

Program Advisor

Eruditus Executive Education · Jan 2021 – Jun 2021

Not yet confirmed

• Developed a lead funnel and converted high-intent leads, generating ~USD 60K revenue for partner institutions.

T

Senior Sales Associate

Tech Mahindra Business Services · Feb 2018 – Dec 2020

Not yet confirmed

• Managed outbound and inbound sales for Vodafone Hutchison Australia.
• Achieved conversion of 700+ customers to new services, generating ~AUD 450K.

T

Senior Sales Advisor

Tech Mahindra Business Services · Feb 2018 – Dec 2020

Not yet confirmed

• - Successfully serviced Vodafone Hutchison Australia client, handling outbound and inbound sales calls for Vodafone NBN.
• Generated Revenue of almost AUD 460K.
• - Completed onboarding of 700+ existing Vodafone Customers to Vodafone NBN Service.
• - Maintained a higher 50%+ promoter score during the NPS survey as part of constant feedback.
• - Was part of "multi skill-set" training, as to provide customers one-stop shop experience for all the Vodafone service offerings.
• - Part of pre NBN service team which helped in acquiring customers who were using legacy home internet services in areas where NBN was not serviceable and later converting them to Vodafone NBN services once their area would be NBN ready.
• - Co-ordinated with internal teams and coached new hires with system and trained on the process for outbound & inbound calls and sales query resolution.

C

Customer Service Associate

Concentrix Services India Pvt. Ltd. · May 2016 – Feb 2018

Not yet confirmed

• Provided global customer support with high volume.
• Enhanced customer retention through effective upselling and management.
• Received an award for Best Customer Service Representative.

M

Customer Service Representative

Minacs , A Concentrix Company · May 2016 – Feb 2018

Not yet confirmed

• - Successfully serviced J2 Global Communication for their products Onebox, Evoice and E-fax.
• - Resolving customers queries on call related to their billing & technical issues.
• - Helped customers with setting up IVR system and internet fax number and troubleshoot the technical issues faced.
• - Handled escalation calls and address queries of Irate and dissatisfied customers which helped in customer retention.
• - Successfully pitched and did cross selling for E-voice service.
• - Helped & trained colleagues to respond to customer queries to avoid escalations and multiple callbacks to the contact center.