Chandrima Mukherjee

With 9 years of experience in customer support, I pride myself on my reliable and accountable approach, always maintaining calmness even in challenging situations. I am deeply empathetic, driven by a collaborative spirit and determination to find the best solutions, ensuring every interaction is positive and effective.

Experience

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Operations Associate

WNS Global Services (Binance Process) · Oct 2025 – Present

Not yet confirmed

• Deliver swift, high-empathy customer assistance via chat and email for global users, consistently meeting target response and resolution SLAS.
• Investigate, troubleshoot, and resolve complex account and transaction issues, systematically logging edge cases and escalating product anomalies to internal teams.
• Document recurring inquiry patterns to suggest targeted self-serve knowledge base updates and automated workflow improvements.
• Leverage internal ticketing and Al-assisted tooling to streamline repetitive inquiries and enhance overall first-contact resolution rates.

Junior Product Executive

Travmonde OÜ · Jan 2025 – Sep 2025

Not yet confirmed

• - Managed supplier sourcing, vendor negotiations, and travel management operations.
• - Ensured smooth coordination between internal teams and external partners for timely service delivery.
• - Supported implementation of optimized sourcing strategies to reduce costs and improve supplier reliability.

CS Operations - L2

Amazon · Aug 2023 – Dec 2024

Not yet confirmed

• - Delivered world-class customer support across voice and email channels, handling complex queries from both domestic and international customers.
• - Consistently achieved top CSAT scores through effective communication and issue resolution.
• - Ensured SLA compliance while adapting to dynamic processes and high-pressure scenarios.

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Operations Associate

Myntra · Apr 2022 – Aug 2023

Not yet confirmed