Chaitanya Rayar

Manual testing|ETL testing|SQL · Bengaluru, Karnataka, India

I'm a Product Support Specialist with 3 years of experience bridging technical complexity and customer success, currently at CommerceIQ where I take full ownership of every challenge I tackle. I bring a balance of logical problem-solving and genuine empathy to my work, making myself accessible to stakeholders while confidently driving solutions forward. My ambition pushes me to continuously grow my expertise — including hands-on work with Infor LN — while staying grounded in outcomes that actually matter.

Experience

Product Support Specialist

CommerceIQ · Mar 2023 – Present

Not yet confirmed

• Executed comprehensive analyses to develop precise test cases.
• Investigated project-related incidents to ensure strict adherence to compliance
• requirements.
• Validated database contents to align with business specifications.
• Managed Amazon vendor sales, enhancing customer satisfaction and online
• visibility.
• Monitored and optimized product detail pages (PDP) on Amazon, addressing
• discrepancies such as imagery errors and stock variations.
• Oversaw Amazon vendor relations to elevate customer satisfaction and optimize e
• commerce operations.
• Provided analytical data support to business analysts as required.
• Enhanced e-commerce strategies and vendor partnerships on Amazon.
• Developed interactive dashboards and reports utilizing Power BI.
• Imported data from Excel, CSV, and various databases for analysis.
• Executed data cleansing and transformation processes using Power Query.
• Employed techniques such as split column, merge column, and append queries to
• manipulate data.
• Created calculated columns and developed essential measures for reporting.

I

Software Engineer

Intellect Design Arena Ltd · Jun 2022 – Nov 2022

Not yet confirmed

I

Test Engineer

Intellect Design · Jun 2022 – Nov 2022

Not yet confirmed

• - Analyzed project requirements to create detailed test cases, ensuring comprehensive coverage.
• - Conducted various functional testing types to validate software features and functionality.
• - Collaborated closely with the development team during the entire product life cycle, utilizing Jira for bug tracking and reporting.
• - Participated actively in impact analysis meetings to assess potential project risks.
• - Proficient in multiple testing methodologies, including but not limited to functional, smoke, system, integration, and regression testing.