Calvin D. Immanuel

As an E-commerce Operations & Digital Growth professional, I thrive on taking full accountability for driving results, leveraging my resourcefulness and self-reliance to independently navigate complex challenges. I am driven by a vision for what's possible, constantly optimizing processes and seeking innovative solutions to achieve ambitious digital growth objectives.

Experience

D

E-commerce Operations & Digital Growth

Drooze · Sep 2025 – Present

Not yet confirmed

• Built and operated a D2C apparel brand across e-commerce, storefront development, product experience, copywriting, CRM, automation and digital growth.
• • Built and managed the Shopify storefront, theme structure, product pages, variants, pricing and merchandising.
• • Developed custom product experiences including Colour Sync, size guides, product metafields and colour-specific media workflows.
• • Created product descriptions, hooks, positioning, size & fit content, fabric & care information and brand messaging.
• • Built and tested Meta advertising structures across campaigns, ad sets, audience targeting and creative variations.
• • Built CRM workflows in Klaviyo, including welcome, abandoned-cart and post-purchase flows.
• • Managed product, inventory, fulfilment, logistics, vendor coordination and customer-experience workflows.
• • Used AI-assisted development and connected tools to accelerate storefront, content and workflow execution.

D

Entrepreneur - E-commerce Operations & Digital Growth

D2C Apparel Brand · Jan 2025 – Present

Not yet confirmed

• Took a consumer apparel concept from idea -> brand -> business setup and registration -> online store -> customer acquisition -> conversion -> fulfillment -> retention, independently building and operating the business end-to-end.
• Established and operationalized the business in India, handling Udyam registration, trademark registration, payment infrastructure, and related regulatory/operational documentation.
• Built and operate the brand's Shopify commerce stack from scratch, including storefront architecture, theme customization, product pages, checkout, Razorpay, Meta Pixel & Conversions API, GA4, and Klaviyo.
• Own paid customer acquisition through Meta Ads Manager and Meta Business Suite, managing audience targeting, campaign setup, creative testing, budget/bid optimization, and day-to-day performance monitoring.
• Manage the digital customer funnel from acquisition through product discovery, landing/product-page experience, checkout, purchase, and post-purchase touchpoints, using analytics and customer behavior to identify improvements.
• Built Klaviyo retention workflows including welcome, abandoned-cart, and post-purchase automations; developed creator/affiliate acquisition through UGC outreach, barter, and commission-based partnerships.
• Own product, catalog, and fulfillment operations, including pricing, product setup, size/fit specifications, launch preparation, COD logistics, vendor management, order processing, shipping, returns/exchanges, and customer support.
• Use AI-assisted web development and workflow automation to accelerate webpage creation, content workflows, and recurring operational processes across the business.

D

Digital Operations & Performance Analyst

DXC Technology (Nissan Global Account) · Jan 2025 – Aug 2025

Not yet confirmed

• Managed high-volume digital operations support for a global Nissan account through email, phone, and chat, maintaining queue, resolution, and service standards.
• Managed operational queues and prioritized issues by urgency, business impact, and SLA requirements, coordinating resolution across relevant teams.
• Built KPI reporting and performance documentation covering queue volumes, SLA adherence, resolution trends, and operational performance.
• Analyzed ticket and resolution data to identify recurring bottlenecks, support process improvements, and improve end-to-end operational efficiency.

Digital Operations & Performance Analyst

DXC Technology · Jan 2025 – Aug 2025

Not yet confirmed

• Managed high-volume digital operations for a global enterprise account, with a strong focus on queue performance, SLA adherence, issue prioritization and operational efficiency.
• • Managed operational queues and prioritized issues based on urgency, business impact and SLA requirements.
• • Monitored queue volumes, ageing, resolution trends and SLA performance to maintain operational visibility.
• • Built KPI reporting and performance documentation to help teams identify recurring bottlenecks and improvement opportunities.
• • Analyzed ticket and resolution patterns to identify process gaps and support improvements to end-to-end workflow efficiency.
• • Coordinated with relevant teams to progress issues and maintain timely resolution across a high-volume operating environment.

A

HR Operations & Process Analyst

Accenture (via First Meridian - UPS Account) · Sep 2024 – Dec 2024

Not yet confirmed

• Managed high-volume onboarding workflows from initial contact through completion, tracking progression, exceptions, and process status across active cases.
• Maintained data accuracy and workflow records in ServiceNow across thousands of active cases, supporting reliable reporting and operational visibility.
• Coordinated with stakeholders to resolve workflow bottlenecks and translate operational issues into practical process improvements.

HR Operations & Process Analyst

Accenture · Sep 2024 – Dec 2024

Not yet confirmed

• Managed high-volume HR operations workflows in an enterprise environment, with a focus on process execution, case tracking, data accuracy and stakeholder coordination.
• • Managed onboarding workflows from initiation through completion, tracking process status, exceptions and pending actions across active cases.
• • Maintained accurate workflow records and case data in ServiceNow, supporting reliable operational visibility.
• • Coordinated with stakeholders to resolve workflow bottlenecks and keep cases moving within required timelines.
• • Followed defined SOPs and process controls while handling recurring operational activities.
• • Identified recurring workflow issues and supported practical process improvements to improve operational efficiency.

B

E-commerce & Customer Success Advisor

Best Buy (Ecommerce Process) · Feb 2023 – Oct 2023

Not yet confirmed

• Provided technical support to Best Buy customers through a 24/7 service environment, handling product, account, and post-purchase issues across customer interactions.
• Managed customer issues from first contact through resolution, developing strong understanding of user behavior, purchase intent, and post-purchase experience.
• Logged and analyzed customer interaction data in CRM systems to identify recurring friction points and improve the support journey.

B

E-commerce & Customer Experience Advisor

Best Buy Ecommerce Process · Feb 2023 – Oct 2023

Not yet confirmed

• Supported the Best Buy ecommerce process across product, account and post-purchase customer interactions.
• • Assisted with product, account, order and post-purchase enquiries within a structured ecommerce environment.
• • Managed customer issues from initial interaction through resolution while following defined workflows and service standards.
• • Researched issues across internal systems and provided accurate, process-aligned resolutions.
• • Logged customer interaction information in CRM systems and maintained accurate case documentation.
• • Developed practical understanding of customer behaviour, purchase intent and post-purchase experience through high-volume ecommerce interactions.

What drives their work

The Builder

Turns comprehensive plans into tangible, self-sufficient systems.

Calvin's superpower

You excel at independently constructing and scaling digital platforms and marketing ecosystems from the ground up.

How Calvin works

You would excel in roles that require a blend of strategic planning, hands-on execution, and a drive for digital growth within a dynamic team.