Bikram Singh

Bikram Singh

Transforming Support Data into Business Insights | Data Analyst | Data Scientist | Python | SQL | Machine Learning | Tableau | Leveraging Cognitive Thinking & Stats | ML | Deep Learning | GenAI | Deployment · Bengaluru

As a Customer Service Analyst, I leverage my pragmatic and logical approach to dissect complex data, driven by a deep curiosity to uncover actionable insights. I am ambitious and accountable, constantly seeking innovative solutions through data engineering and advanced analytics to optimize performance and deliver measurable impact.

Open to

Bengaluru · San Francisco · Tokyo · Dubai · London

Work style

Hybrid

Availability

Available in 1 days

Contact details — on requestProof of Work — on request

Experience

A

Associate

Amazon ML Summer School · Aug 2023 – Present

Not yet confirmed
Amazon

Customer Service Analyst

Amazon · Aug 2023 – Present

Not yet confirmed
  • Skilled in data analysis, trend identification, and process optimization to enhance service efficiency.
  • Proficient in SQL, reporting tools, and CRM systems to drive data-backed decision-making.
  • Adept at resolving customer issues, streamlining workflows, and collaborating with cross-functional teams to improve satisfaction and retention.
  • Always eager to leverage insights for continuous improvement in customer service operations. 🚀
WNS

Representative, Operations

WNS · Mar 2023 – Jun 2023

Not yet confirmed
  • Handled high-volume customer interactions with a focus on resolution accuracy and customer satisfaction.
  • Developed strong communication, problem-solving, and data documentation skills while supporting global clients.
  • Gained foundational experience in process improvement and service analytics
WNS

Associate

WNS · Mar 2023 – Jun 2023

Not yet confirmed
M

Associate

Minacs , A Concentrix Company · Mar 2022 – Jan 2023

Not yet confirmed
Concentrix

Representative, Operations

Concentrix · Mar 2022 – Jan 2023

Not yet confirmed
  • Provide technical assistance and troubleshooting support to customers, ensuring quick resolution of issues related to products and services.
  • Diagnose and resolve hardware, software, and network problems while delivering excellent customer service.
  • Collaborate with cross-functional teams to improve support processes and enhance user experience.

Skills 0 proven through work

Also works with

CuriosityTicket ManagementDashboard UI DesignSystems ThinkingData StorytellingVerbal CommunicationExplaining Technical ConceptsAsking Good QuestionsOrganizationAdaptabilityWork Planning and PrioritizationWork EfficiencyCost-Saving Initiative ManagementBusiness Opportunity IdentificationBefore-and-After Impact MeasurementSelf-Directed LearningDecision MakingData VisualizationData ScienceMachine Learning ApplicationPower BIPython DevelopmentBusiness AnalysisData CollectionCustomer Expectation ManagementData Discrepancy InvestigationMulti-Source Data VerificationTransaction MonitoringShipment CoordinationKYC ProcessingProject TrackingData-Driven RecommendationsAnalytical ThinkingComparative Performance AnalysisCritical ThinkingStakeholder Communication AdaptationMarket SegmentationGeospatial Data AnalysisCall Center Query AnalysisPattern RecognitionUser Experience ImprovementLogistics CoordinationTeamworkProcess ImprovementIssue EscalationFraud DetectionCustomer Satisfaction AnalysisAnalytical Report CreationRoot Cause AnalysisExploratory Data Analysis (EDA)PostgreSQL Database UsageSOP AdherenceProblem SolvingCustomer Service

Proof of Work

Proof of Work

Bikram shares this with people who ask. You'll hear back either way.

Education

Bachelor of Computer Applications (BCA), Computer Applications

IGNOU · 2017 — 2022

Master of Science (MS), Data Science and Analytics

IGNOU · 2026 — Present

Links

LinkedIn

linkedin.com/in/1k99bikramsingh

Projects

Time-Series Forecasting & Anomaly Detection (Stock-Price Prediction)

github.com/bikramcodes/Stock-Price-Prediction

Fraud Detection with Machine Learning

github.com/bikramcodes/Fraud-Transaction-Detector

Pattern Recognition & Recommendation System (Movie-Recommender)

github.com/bikramcodes/movie-recommendation-system

Predictive Event Classification (Bank Marketing Optimization)

github.com/bikramcodes/bank-marketing-optimization

Credit Card Spend Segmentation

github.com/bikramcodes/credit-card-spend-segmentation

A/B Testing with SQL

github.com/bikramcodes/ab-testing-sql-project

Contact details

Contact details

Bikram shares this with people who ask. You'll hear back either way.

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