bhuvaneshwari thammanaboina

Proof of Experience

Deepta.AI (A Subsidiary of Apxor) · Sep 2025 – Present

Owned end-to-end product lifecycle for AI-powered support automation initiatives including discovery, PRD creation, prioritization, stakeholder alignment, launch, and adoption measurement.
Led discovery and launch of an LLM-powered support chatbot platform leveraging contextual retrieval and automated categorization, processing 2,000+ support tickets reducing repeat queries by 30% and improving first-response time by 15%.
Built business case and partnered with Engineering, Operations, and Support teams to prioritize roadmap delivering ~25% annual cost savings through AI-driven automation.
Defined product requirements, user flows, acceptance criteria, and success metrics for automated case creation and SLA-based routing workflows.
Owned AI-powered sales pitch generation initiative using prompt chaining and contextual personalization, reducing manual content creation effort and accelerating sales outreach.

Apxor Technology & Solutions · Feb 2024 – Sep 2025

Promoted into Product Management after customer-facing roles, owned engagement product initiatives across discovery, validation, prioritization, execution, launch, and post-launch optimization.
Conducted funnel analysis and behavioral analytics to identify feature discoverability gaps; led development of FAB Icon, Embedded Cards, and Story Templates increasing feature discoverability by 12% and CTR by 7%.
Built and launched a self-serve In-App Design Builder that reduced campaign creation time from days to hours and removed engineering dependencies.
Delivered retention analytics capabilities enabling cohort analysis, experimentation, KPI tracking, and data-driven decision making for product and growth teams.
Implemented automated Dynamic Cohorts synchronization pipelines, eliminating manual intervention and improving scalability across large-scale enterprise clients.
Architected an API-based third-party event ingestion gateway with schema validation, IP enrichment, and identity resolution enabling a complete 360° user journey view.
Designed a global event properties system with visibility controls, event-level description overrides, and duplicate prevention, eliminating inconsistent definitions and improving cross-platform report accuracy.
Maintained dashboards and reports on market opportunities, competitor activities, and product KPIs; supported management reviews and strategy discussions.

Apxor Technology & Solutions · Mar 2023 – Jan 2024

Synthesized insights from customer interviews, support tickets, and product usage analytics to identify unmet user needs and prioritize roadmap.
Maintained 8 major enterprise accounts including Tanishq, Porter, and IIFL with a 78% renewal rate and INR 1.4 Cr ARR contribution.
Launched 300+ data-driven engagement campaigns based on funnel analysis, behavioral insights, and customer objectives.
Monitored industry trends and relayed competitive insights to product and sales teams to inform strategic planning.
Built and mentored a team of three members, driving onboarding excellence and operational efficiency.

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Matrusri Engineering College, Hyderabad (Osmania University) · 2019 — 2023

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