Miss Bhawana

Remote Customer Support Specialist & Virtual Assistant | Workforce Management (WFM/RTA) | Technical Support | Ex-Amazon | Open to International Remote Roles · Delhi, India

With over seven years as a Technical Specialist, I bring a highly logical and pragmatic approach to my work, ensuring meticulous attention to detail and unwavering reliability in every task. I am deeply committed to accountability and compliance, diligently upholding high-quality standards and streamlining processes to achieve optimal outcomes.

Experience

Technical Specialist

Amazon · Sep 2022 – Present

Not yet confirmed

• I am a customer-obsessed Technical Support Representative at Amazon, dedicated to resolving complex issues across the Device, Digital, and Alexa Service (D2AS) platform in the UK.
• My role involves providing multi-channel technical support (phone, chat, email) for a broad suite of products, including Echo, Kindle, Fire TV, and various Amazon services.
• I thrive on translating technical jargon into clear, actionable solutions for customers, ensuring a seamless experience.
• My core expertise lies in advanced troubleshooting of device connectivity, account management, Prime Video, and Alexa skill issues.
• I am committed to owning customer problems from the first contact to full resolution, contributing directly to customer retention and loyalty for one of the world's most innovative brands.I thrive on translating technical jargon into clear, actionable solutions for customers, ensuring a seamless experience.
• My core expertise lies in advanced troubleshooting of device connectivity, account management, Prime Video, and Alexa skill issues.
• I am committed to owning customer problems from the first contact to full resolution, contributing directly to customer retention and loyalty for one of the world's most innovative brands.

Customer Specialist

Amazon · Sep 2022 – Present

Not yet confirmed

• Deliver personalized support to global customers via voice, chat, and email channels.
• Manage end-to-end customer journeys, including product queries, issue resolution, and follow-ups.
• Handle customer escalations and complex cases with professionalism and empathy.
• Maintain CSAT above 90% while ensuring quality and timely resolutions.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Maintain accurate records of all customer interactions in CRM systems.

A

Technical Support Specialist

Amazon (Amazon.co.uk) · Sep 2022 – Present

Not yet confirmed

• Provide expert, end-to-end technical support for the full range of Amazon's digital and device ecosystem, including Echo devices, Fire Tablets, Kindle e-readers, and Fire TV.
• Diagnose and resolve advanced issues related to device setup, network connectivity, software bugs, and Alexa skill malfunctions.
• Offer specialized support for Amazon's digital subscriptions, including troubleshooting issues with Prime Video, Amazon Music, and customer account/billing.
• Utilize advanced proprietary diagnostic tools to efficiently manage customer accounts, conduct remote device checks, and uphold stringent UK service quality standards.
• Consistently maintain high Customer Satisfaction (CSAT) scores by ensuring First Contact Resolution (FCR) where possible and providing clear, professional communication.

Technical Support Representative

Accenture · Oct 2021 – Sep 2022

Not yet confirmed

• Provided support to US customers, handling technical issues, billing queries, and account concerns.
• Managed high-volume interactions while maintaining quality and SLA standards.
• Handled escalations and ensured customer satisfaction through effective communication.
• Coordinated with internal teams to resolve complex network-related issues.

Customer Service Representative

Accenture · Sep 2021 – Sep 2022

Not yet confirmed

• As a Technical Support Representative within the Accenture partnership supporting the Verizon 5G rollout and service lifecycle, I provided specialized, advanced technical assistance to enterprise and consumer clients navigating new 5G technologies and products.

Customer Service Representative

iEnergizer · Jul 2019 – Feb 2021

Not yet confirmed

• As a dedicated Customer Support Representative at iEnergizer, I was embedded in the EA (Electronic Arts) Gaming Process, specializing in providing high-quality, multi-channel support for one of the world's leading interactive entertainment companies.
• This role required a blend of technical troubleshooting, customer empathy, and deep product knowledge across multiple AAA game titles and platforms.

What drives their work

The Operator

Ensures every process runs smoothly from start to finish.

Miss's superpower

You systematically diagnose and resolve technical issues within established frameworks, ensuring customer satisfaction.

How Miss works

You are well-suited for teams that value structured problem-solving, adherence to processes, and dedicated customer support in a remote setting.