B anshul

Bangalore

With 3 years of experience in financial operations, I bring a rare blend of analytical rigor and genuine empathy to every customer interaction and team collaboration — currently applying this as a Repayments Associate at OneCard. I'm driven by ambition and a strong work ethic, yet remain flexible enough to adapt to evolving challenges, always keeping people at the center of the solutions I build. Whether navigating complex repayment scenarios or supporting cross-functional goals, I aim to strike the right balance between getting results and doing right by others.

Experience

Repayments & Customer Lifecycle Associate

FPL Technologies · Nov 2024 – Sep 2025

Not yet confirmed

• • Managed customer communication across multiple repayment lifecycle stages, ensuring timely engagement and resolution while maintaining a customer-centric approach.
• • Analyzed customer repayment behavior and engagement patterns to support targeted follow-up strategies and improve communication effectiveness.
• • Balanced customer experience with business objectives within a regulated fintech environment.
• • Maintained accurate records, reports, and operational dashboards to support data-driven decision-making and performance tracking.
• • Collaborated with Operations, Technology, and Compliance teams to ensure alignment between communication workflows, product updates, and regulatory requirements.
• • Contributed to customer retention and engagement efforts through structured lifecycle communication and proactive issue resolution.

O

Repayments Associate

OneCard · Nov 2024 – Sep 2025

Not yet confirmed

• Owned end-to-end CRM communication workflows across multiple customer repayment lifecycle stages from early engagement through to resolution ensuring consistent messaging and tone across all touchpoints.
• Segmented customers based on repayment behaviour and engagement patterns, designing targeted follow-up strategies that improved response rates and retention outcomes.
• Analysed customer behaviour data to identify drop-off points and communication gaps, translating insights into iterative lifecycle improvements.
• Built and maintained operational dashboards to track communication effectiveness, lifecycle KPIs, and team performance — enabling data-driven decision making.
• Collaborated with Operations, Technology, and Compliance teams to align CRM workflows with product updates and regulatory requirements.

Merchant Success & Support Executive

Fibe.India (Formerly EarlySalary) · Nov 2021 – Jul 2024

Not yet confirmed

• • Managed the full merchant lifecycle including onboarding, activation, engagement, and retention across EdTech, HealthTech, InsurTech, and E-commerce partners.
• • Served as the primary point of contact for merchant accounts, resolving escalations and coordinating with internal teams to ensure smooth operations.
• • Collaborated with Product, Credit, Operations, and Technology teams to identify funnel drop-offs and improve merchant experience.
• • Analyzed merchant and customer behavior to surface insights and support process, communication, and experience improvements.
• • Executed targeted merchant outreach initiatives to improve engagement, relationship management, and retention.
• • Acted as a feedback bridge between merchant partners and internal stakeholders, helping improve customer and partner experience.

F

Merchant Support Executive

Fibe (formerly EarlySalary) · Nov 2021 – Jul 2024

Not yet confirmed

• Managed full merchant lifecycle - onboarding, activation, engagement, and post-disbursement retention across EdTech, HealthTech, InsurTech, and E-commerce verticals, developing deep expertise in multi-segment B2B account management.
• Served as primary point of contact for merchant accounts, handling escalations, resolving operational issues, and maintaining high partner satisfaction across a portfolio of B2B clients.
• Identified funnel drop-offs through behavioural data analysis and collaborated with Product, Credit, and Technology teams to implement experience improvements that increased merchant activation rates.
• Executed targeted outreach and upsell campaigns for merchant accounts, driving pipeline hygiene, post-conversion relationship management, and long-term retention.
• Surfaced ground-level merchant insights to internal teams, acting as a feedback loop that informed product, communication strategy, and lifecycle stage definitions.

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Account Executive

Eastern Enterprise · Dec 2019 – Oct 2020

Not yet confirmed

E

Account Associate

Eastern Enterprise · Dec 2019 – Sep 2020

Not yet confirmed

• Processed and verified high-volume financial data with 99%+ accuracy under strict deadlines, building strong foundations in data integrity, structured reporting, and financial operations.
• Supported CRM record management and documentation workflows, ensuring accurate data hygiene across client accounts.