Ayush Dwivedi

Subject Matter Expert @ Ex - TaskUs | Ex -Teleperformance | Ex - Conneqt || Subject Matter Expertise · Indore, Madhya Pradesh, India

As a Subject Matter Expert, I am a curious and ambitious professional, driven by a determination to continuously refine processes and elevate team performance. I approach challenges with a diligent, pragmatic mindset, leveraging my collaborative spirit to solve complex problems and ensure high-quality outcomes while fostering a supportive environment.

Experience

Subject Matter Expert

TaskUs · Oct 2025 – Jun 2026

Not yet confirmed

• International Customer Support Professional with experience in chat and blended support.
• As an SME, I handle complex queries, guide teams with process knowledge, and ensure high-quality and accurate resolutions.
• I focus on improving customer experience, reducing errors, and supporting agents with real-time troubleshooting and best practices.
• Always looking to grow in roles that value customer experience and process expertise.

Teammate

TaskUs · Mar 2025 – Sep 2025

Not yet confirmed

• As a Teammate at TaskUs, I handle international clients through voice, chat, and email support.
• My responsibilities include resolving customer queries, ensuring customer satisfaction, and maintaining high service quality in a fast-paced environment.
• I also work closely with internal teams to escalate and solve complex issues, contributing to overall client success and retention.

C

Customer Care Executive

Conneqt Business Solutions · Jul 2023 – Mar 2025

Not yet confirmed

Customer Care Executive

Teleperformance · Nov 2022 – Jul 2023

Not yet confirmed