AI Business Analyst
Konecta [Uniphore-Client] · Feb 2025 – Present
- Delivered 3 enterprise AI solution implementations covering real-time agent guidance and conversation insights, coordinating requirements, configuration, client-walkthrough and go-live activities with 0 critical post launch issues
- Analyzed inaccurate or misclassified AI outputs and refined prompts, business rules and configurations to improve the quality and consistency of LLM-generated responses by 15%
- Designed Solution Design Documents (SDDs) covering process workflows, screen mockups, field-level requirements, API interactions and happy/exception paths to provide clear implementation guidance.
- Configured and validated a real-time agent guidance solution using retrieval-based knowledge responses (RAG), collaborating with product and engineering teams to align the solution with client requirements.
- Mined 6,000+ call transcripts to identify hero-agent conversion patterns across top 6 call categories; optimized cache repository with high-impact Q&A pairs, improving RAG-based answer retrieval accuracy and driving uplift in agent-assisted sales conversion
- Identified and drove 10+ automation opportunities across daily reporting, API bulk uploads, similarity validation, intent verification and transcript retrieval — reducing manual effort from days/hours to minutes and achieving 50%+ reduction in team's manual workload
