Astha Srivastava

As a Learning & Development Specialist, I approach my work with diligence and meticulousness, ensuring reliable and impactful training experiences. My ambition drives me to continuously design and deliver programs that foster growth, holding myself accountable for creating an engaging yet structured environment where individuals can truly thrive and develop their full potential.

Experience

Learning & Development Specialist / Corporate Trainer

Tech Mahindra · Jan 2022 – Dec 2025

Not yet confirmed

• Identified training needs through performance analysis, business requirement reviews, and stakeholder feedback — translating gaps into structured learning interventions.
• Designed and developed training modules, workshops, and learning materials for IT recruits covering technical skills (MySQL, SDLC, ITSM) and behavioural competencies (communication, stakeholder management, client engagement).
• Customised training content in collaboration with delivery and project teams, ensuring direct alignment with live project requirements and evolving business objectives.
• Assisted in implementing digital learning platforms and e-learning modules to complement instructor-led training, supporting a blended learning approach.
• Ensured continuous improvement of learning programs by incorporating learner feedback, post-training assessments, and performance data.
• Conducted training sessions, onboarding programs, and skill development workshops for batches of 50+ trainees, ensuring engaging and interactive learning experiences.
• Coordinated with internal subject matter experts and external trainers to deliver multi-track training programs aligned with project deployment timelines.
• Facilitated leadership development and employee engagement initiatives, supporting capability-building across junior and mid-level cohorts.
• Delivered soft skills modules covering business communication, time management, and stakeholder engagement — improving trainee effectiveness and client satisfaction scores.
• Monitored and evaluated training effectiveness using assessment frameworks, feedback surveys, and performance metrics — driving measurable post-training productivity improvements.
• Maintained training records, MIS reports, and learning documentation to ensure accurate tracking of completion rates, assessment scores, and compliance.
• Prepared Service Delivery Manuals, SOPs, and training presentations to standardise processes and support knowledge transfer across teams.
• Contributed to Monthly Business Reviews (MBR) and Weekly Business Reviews (WBR), presenting workforce readiness updates and training outcome data.
• Conducted monthly audits to ensure training quality, SOP compliance, and alignment with organisational learning standards.

Associate - IT Support

Tech Mahindra · Jan 2019 – Dec 2022

Not yet confirmed

• Managed Level 1 incident resolution and support operations across multiple enterprise client environments.
• Acted as communication bridge between clients and technical teams, reducing repeat escalations and improving resolution efficiency.
• Developed strong process documentation and SOP adherence practices that later informed training program design.
• Promoted to L&D / Corporate Trainer role based on consistent high performance, communication skills, and mentoring ability.