Astha Bhatnagar

Escalation Specialist @ Laundryheap · Bangalore

Working as an Escalation Specialist at Laundryheap, where I handle complex escalations, partner with internal teams, and ensure quick, effective solutions for customers. I focus on streamlining processes and creating a consistent, high-quality support experience. With a Master’s in Psychology and past roles at Plum and Amazon, I bring strong skills in customer service, investigation, and account security in fast-paced environments.

Experience

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Escalation Specialist

Laundryheap · Nov 2025 – Present

Not yet confirmed

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Customer Success Executive

Plum · Apr 2025 – Aug 2025

Not yet confirmed

• In my role at Plum, I specialized in managing cashless claims processes, collaborating with hospitals, insurers, and TPAs to ensure swift resolutions.
• My focus on efficiency led to significant improvements in customer satisfaction and operational effectiveness.
• I thrived in a fast-paced startup environment, honing my problem-solving and communication skills while contributing to a mission-driven team.

Support Specialist

Amazon · Jul 2023 – Apr 2025

Not yet confirmed

• • Provided exceptional support to North American customers, focusing on account security and risk mitigation.
• • Collaborated with the Retail and Account Security team to develop strategies for safeguarding customer accounts.
• • Implemented proactive measures that resulted in a 30% reduction in account-related security incidents.
• • Enhanced customer satisfaction through effective communication and problem-solving skills.

Associate

Amazon · Aug 2023 – Feb 2024

Not yet confirmed