AA

Ashwitha Achu

Bangalore

As a Customer Operations Analyst at Lemon, I prioritize collaboration and empathy in my approach to problem-solving, ensuring that I remain calm and flexible even in challenging situations. My experiences over the past three years have taught me the value of patience while fostering a supportive environment for my team and customers alike, ultimately driving positive outcomes for everyone involved.

Open to

Bangalore

Work style

onsite, hybrid, remote

Availability

Available in 15 days

Contact details — on requestProof of Work — on request

Experience

L

Customer Operations Analyst

Lemon (PeepalCo - CoinSwitch Group) · Mar 2026 – Present

Not yet confirmed
  • Managed user interactions and resolved queries related to trading, KYC, and account onboarding.
  • Conducted proactive outreach to users to understand issues, improve engagement, and drive platform adoption.
  • Analyzed customer concerns and provided effective solutions to enhance overall user experience.
  • Collaborated with internal teams to escalate and resolve complex issues efficiently.
  • Maintained accurate records of customer interactions and feedback.
  • Contributed to improving customer satisfaction and retention through effective communication.
A

Cabin Crew - Operations, Compliance

Akasa Air · Aug 2022 – Oct 2024

Not yet confirmed
  • Executed pre-flight and post-flight compliance procedures in line with DGCA regulations.
  • Ensured operational adherence through multiple monthly flight cycles ensuring documentation accuracy and compliance adherence.
  • Maintained accurate operational documentation, incident reports, and onboard records.
  • Coordinated with pilots, ground operations, and airport authorities to ensure on-time departures and operational efficiency.
  • Managed safety audits, equipment checks, and procedural adherence.
  • Handled escalations and critical situations with structured reporting and resolution.
  • Supported team briefing processes and ensured compliance.
  • Recognized by senior management for operational discipline and professionalism.
Q

IT Councillor

QSPIDERS (A Unit of Test Yantra Software Solutions) · May 2021 – Mar 2022

Not yet confirmed
  • Managed student admissions process, documentation verification, and database maintenance.
  • Coordinated between training, placement, and management teams for smooth operations.
  • Maintained CRM records and generated periodic reports.
  • Conducted structured counseling sessions aligned with program objectives.
  • Ensured timely follow-ups and operational workflow tracking.

Skills 0 proven through work

Also works with

Consultative SellingTeam Norms and Working AgreementsProcess ImprovementWeb ResearchTechnical TroubleshootingCustomer Retention and Churn PreventionEmployee Onboarding CoordinationCRM Data Entry and MaintenanceProposing Alternatives in DisagreementReceiving and Incorporating FeedbackWorkflow CoordinationListening AttentivelySpeaking ClearlySupport Case Follow-Up ManagementCustomer Relationship BuildingProduct DemonstrationsKYC ProcessingResponse Standardization for Common Queries

Proof of Work

Proof of Work

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Education

MBA, HR and Operations

Anna University · 2024 — NaN

BA, English Literature

Madras University · 2021 — 2023

Higher Secondary, Higher Secondary Education

Vijayanthi Model HVF · 2017 — 2019

SSLC, SSLC

Air Force Management IAF · 2012 — 2016

Contact details

Contact details

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