Arvinder Singh

Arvinder Singh

+•• ••••• •••••••••••@•••••.com

9.8 yrs

As a co-founder, I thrive on the independence to meticulously build and refine systems, driven by a deep commitment to mastery and reliable execution. My approach is rooted in diligent problem-solving and a strong sense of accountability, ensuring that every endeavor is not only well-conceived but also consistently delivered with precision.

  • Amritsar
  • Remote

Ask about Arvinder

Skills

Claimed

Customer Experience ManagementCustomer Issue ResolutionAdaptabilitySolution ImplementationTask SchedulingWork Planning and PrioritizationCustomer PsychologyCustomer AdvocacyConsultationCustomer Relationship BuildingMultilingual CommunicationCustomer Retention and Churn Prevention

Proof of Experience

Co-Founder

Independent Direct-to-Consumer Services · Sep 2024 – Sep 2026

  • Co-founded and managed day-to-day operations for two local services: 24/7 emergency roadside assistance and fresh-produce doorstep delivery.
  • Handled customer calls and WhatsApp messages directly, responding to urgent roadside breakdown requests and supporting distressed customers.
  • Coordinated dispatches with local mechanics, fuel suppliers, and delivery partners to connect customers with assistance in real time.
  • Managed the customer journey from initial request or order through follow-up, feedback collection, and complaint resolution.
  • Generated inbound customer leads through community flyers, Instagram content and ads, and direct WhatsApp marketing.
Cambly Inc.

Customer Support Specialist

Cambly Inc. · Oct 2022 – Jul 2024

  • Managed 60-80+ Zendesk tickets daily for users across India, Sri Lanka, Bangladesh, Nepal, and Pakistan, maintaining 95%+ CSAT while meeting SLA targets.
  • Resolved Tier 2 and Tier 3 escalations involving subscriptions, billing issues, and login problems; documented reproducible bugs in Jira for engineering teams.
  • Created help center articles, internal guides, and customer-facing macros that reduced repeat billing questions by 15% and supported faster first-contact resolution.
  • Monitored and responded to negative App Store and Google Play reviews, addressing user complaints directly.

Central Key Account Manager - Customer Support & Success

Clear · Dec 2020 – Mar 2022

  • Handled 40-60+ high-priority cases daily via phone, chat, and email for enterprise, mid-market, and startup clients while working within FinTech SLAs.
  • Troubleshot GST invoicing, tax-filing, and compliance errors, collaborating with product and backend engineering teams to test hotfixes before release.
  • Delivered product walkthroughs and onboarding sessions for key accounts; received a Letter of Appreciation for supporting quarterly renewals.
  • Identified recurring customer friction and at-risk accounts through open tickets and usage trends, working to resolve root causes before escalation.

Key Account Manager - Customer Support & Retention

FirstCry.com · Aug 2018 – Sep 2020

  • Served as the primary escalation contact for 250+ B2B merchant partners, resolving delivery bottlenecks, damaged shipments, order disputes, and deadline-related issues.
  • Introduced regular partner check-ins to gather feedback, contributing to a 25% increase in partner CSAT and recognition as Key Account Manager of the Year.
  • Monitored order volumes and recurring complaints, coordinating with warehouse and logistics teams to address operational issues and reduce the risk of churn.

Customer Relationship Executive - Support Operations

Reliance Jio Infocomm · Nov 2015 – Aug 2018

  • Supported retail and enterprise customers with network connectivity, SIM activation, and device configuration issues.
  • Received Customer Relationship Manager of the Month recognition three times for a high first-call resolution rate and closing tickets ahead of target times.
  • Worked with field network engineers to investigate local signal drops and outages, documenting root causes to help resolve repeat complaints faster.
Jio

Customer Relationship Executive

Jio · Nov 2015 – Aug 2018

  • • Delivered on-site customer support for Jio services across assigned regions, acting as the primary point of contact for service-related issues.
  • • Troubleshot service and network-related issues, resolving customer concerns and escalating complex cases to higher-level technical teams.
  • • Supported customer onboarding, service activation, and basic product demonstrations to ensure smooth service adoption.
  • • Coordinated with Technical and Operations teams to maintain service continuity and ensure timely issue resolution.
  • • Maintained accurate customer records and supported account management and customer retention initiatives.

Proof-of-Work

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Proof of Education

Bachelor, Business Administration

Guru Nanak Dev University · 2012 — 2015

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