Arun Singh

Operations & Customer Support Leader | E-commerce, Gaming & Ed-tech | Process Improvement, KYC/Fraud Ops & Team Management · Delhi, India

As an Operations Manager with 6 years of experience, I pride myself on my diligent and reliable approach to optimizing business processes and driving performance. I am highly accountable and resourceful, consistently adapting to challenges while maintaining a pragmatic and structured focus on achieving measurable results and fostering effective cross-functional collaboration.

Experience

Operations Manager

Jumbo · Feb 2026 – Present

Not yet confirmed

• Manage end-to-end business operations for a gamified e-commerce platform, including order/customer lifecycle workflows and gamification features (contests, predictions, promotional campaigns)
• Lead onboarding and coordination with 100+ influencers, affiliate, and promotional partners — contributing to a 30% increase in new user acquisition
• Negotiate and manage partner collaborations across upfront commercial and affiliate/revenue-share models, overseeing payouts and commercial terms
• Lead a team of operations executives; partner with product, marketing, and technical teams to identify gaps and drive process improvements
• Monitor engagement metrics and campaign performance, coaching partners to improve results

Operations Manager

JP Funware & Technologies · Mar 2024 – Mar 2026

Not yet confirmed

• • Established and led the customer service team at JP Funware & Technologies, enhancing operational efficiency.
• • Hired and trained staff, fostering a culture of excellence and customer-centric service.
• • Managed operations and developed strategic projects to streamline processes.
• • Facilitated direct communication with the tech team for effective bug reporting and customer support.

Operations Lead

JP Funware & Technologies · Apr 2023 – Feb 2024

Not yet confirmed

• In my role at JP Funware & Technologies, I excelled in leading a team of over 20 professionals in Operations and Customer Support.
• I implemented streamlined workflows that significantly reduced customer escalations by 30%, enhancing service efficiency.
• My leadership and operational performance earned me a promotion to Customer Support and Operations Manager, as well as the Manager of the Quarter award for my contributions to team and company goals.

Senior Operations Executive

Zupee · May 2022 – Apr 2023

Not yet confirmed

• Managed high-value user engagement and support.
• Handled KYC verification and contest operations.
• Monitored gameplay authenticity and fraud activities.
• Conducted daily risk and compliance checks.
• Trained and guided new team members.

Senior Technical Support Specialist

Concentrix · Jun 2021 – Mar 2022

Not yet confirmed

• • Provided exceptional technical support for students enrolling in WhiteHat Junior, ensuring a smooth booking process.
• • Assisted in converting potential students into paid users, enhancing overall user engagement.
• • Collaborated with cross-functional teams to streamline processes and improve customer satisfaction.

Business Development Manager

Concentrix · Sep 2020 – Mar 2021

Not yet confirmed

• Managed customer onboarding and consultations.
• Built strong customer relationships.
• Collaborated with internal teams to resolve customer issues.
• Achieved business targets while maintaining high customer satisfaction.