Arshad Khan

[email protected]+91 74399 34425

Senior Business Analyst · Proclarify Consulting India Pvt Ltd · 6.2 yrs

As a Senior Business Analyst, I apply a diligent and insightful approach to dissecting complex business challenges. My methodology is rooted in logic and organization, ensuring pragmatic solutions that streamline processes, meet compliance requirements, and facilitate effective change management.

  • Hyderabad
  • Open to Hyderabad · Kolkata · Bangalore
  • On-site, Hybrid, Remote
  • In 15 days

Ask about Arshad

Skills

Claimed

Infobip UsageImpact AnalysisMentoring and Peer CoachingSubject Matter ExpertiseConflict Resolution in TeamsStakeholder Communication AdaptationForecastingExploratory Data Analysis (EDA)PreparationWork Planning and PrioritizationBusiness AcumenProblem Solving

Proof of Experience

Proclarify Consulting India Pvt Ltd

Senior Business Analyst

Proclarify Consulting India Pvt Ltd · Aug 2025 – Present

  • • Lead requirement elicitation through stakeholder interviews, brainstorming sessions, and workshops, translating complex processes into detailed BRDs, PRDs, and functional specifications for custom application development.
  • • Partner with Product Owners, end users, and cross-functional teams to define business workflows and UI requirements, creating process flow diagrams, wireframes, and prototypes to align proposed technical solutions.
  • • Author sprint-ready user stories with acceptance criteria and maintain the Requirements Traceability Matrix (RTM) to ensure 100% end-to-end requirement, design, and testing coverage.
  • • Automated Agile reporting by developing a custom Jira data-extraction tool using Generative AI, streamlining the tracking of
  • completed User Stories.
  • • Facilitate core Agile Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives), actively tracking delivery velocity and milestones using sprint sheets and burn-down charts.
  • • Coordinate UAT and regression testing by authoring comprehensive functional test cases, executing test runs, resolving defect clarifications with engineering teams, and securing sign-offs.
  • • Manage formal Change Requests (NCRs) adhering to change management process, and develop detailed user manuals while conducting delivery reviews with clients and leadership.
Amazon

Business Analyst

Amazon · Feb 2023 – Jul 2025

  • • Identified operational inefficiencies and conducted structured process improvement analysis (GEMBA), delivering measurable impact including 1,340 annual contact reduction, AHT reduced to 21.03 minutes, FCR improved by 35.27%, and USD 35,895 in cost savings.
  • • Gathered and documented business requirements from stakeholders by analyzing workflows, SLAs, and quality metrics to identify gaps and improvement opportunities.
  • • Prepared BRDs, FRDs, and process flow diagrams to ensure alignment between business and technical teams.
  • • Authored user stories with acceptance criteria (Gherkin format), translating business needs into sprint-ready requirements.
  • • Participated in Agile Scrum ceremonies (Sprint Planning, Stand-ups, Reviews, Retrospectives), acting as a bridge between stakeholders and development teams.
  • • Conducted AS-IS and TO-BE analysis, mapping workflows, identifying bottlenecks, and designing optimized processes.
  • • Performed GAP analysis to evaluate current platform capabilities against evolving business needs and support product roadmap decisions.
  • • Managed and refined the product backlog with the Product Owner, prioritizing tasks based on business value and impact.
  • • Led UAT, designing test scenarios, tracking defects, and securing stakeholder sign-off before release.
  • • Analyzed business data using Excel, performing root cause analysis and presenting actionable insights to leadership.
  • • Created SOPs and process documentation to support change management and ensure consistent adoption.
  • • Collaborated with cross-functional teams to resolve issues and contributed structured inputs toward product improvements.
Info Edge India Ltd

Business Analyst

Info Edge India Ltd · May 2022 – Aug 2022

  • • Gathered and analyzed client requirements through structured consultations, translating career goals and professional data into ATS-optimized deliverables aligned with industry standards.
  • • Performed requirement analysis and stakeholder interaction to identify gaps in candidate profiles and recommend data-driven improvements for better market positioning.
  • • Managed end-to-end delivery lifecycle, maintaining a cycle time of <7.5 days from requirement gathering to final approval, achieving a 100% client satisfaction rate.
  • • Conducted quality analysis and validation checks across 60+ internal quality parameters to ensure consistency, accuracy, and compliance with defined standards.
  • • Standardized documentation and review processes, improving process efficiency and output quality across multiple client deliverables.
Godrej & Boyce Mfg. Co. Ltd.

Junior Business Analyst (Management Trainee)

Godrej & Boyce Mfg. Co. Ltd. · Jan 2021 – Jan 2022

  • • Supported sales operations as a Business Analyst, analyzing primary and secondary sales data to drive distributor performance, achieving an average monthly productivity of ₹25 lakhs.
  • • Conducted market and data analysis to identify expansion opportunities, enabling the onboarding of new retail outlets and improving sales coverage and distribution efficiency.
  • • Executed competitor analysis and benchmarking, creating model-wise comparison reports and pricing matrices to support strategic decision-making and positioning.
  • • Developed and maintained sales dashboards and reports in Excel, tracking day-wise tertiary sales and generating distributor-wise monthly insights to enhance data-driven decision-making.
  • • Acted as a key stakeholder liaison for retail finance mapping across the branch, gathering requirements and ensuring alignment between business and financial operations.

Business Associate

Unitechworld Services OPC Pvt. Ltd. · Oct 2019 – Jan 2021

  • • Analyzed and validated web content against defined quality standards, compliance requirements, and business guidelines, ensuring accuracy and consistency across deliverables.
  • • Conducted quality analysis and audits on team-generated content, providing structured feedback and insights to improve output quality and maintain content relevance.
  • • Collaborated with cross-functional teams to monitor and update digital content, ensuring alignment with business requirements and user experience standards.
  • • Documented process workflows, validation rules, and quality checklists, driving standardization and improving operational efficiency within the content lifecycle.

Summer Internship Project

Consulate General of India · May 2019 – Jun 2019

  • Project Title: Economic Rights of Indian Companies in Nepal
  • Learnings:
  • • Understood the ‘Economic Rights of a Company’ in accordance with the Ease of Doing Business Index; drafted a questionnaire based on the inputs received from Consul (ECC)
  • • Visited some Indian Companies in Nepal; interacted with the CHRO’s to find out about the challenges faced, and prepared a report

Proof-of-Work

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Proof of Education

Master of Business Administration - MBA, International Business

GITAM School of International Business · 2018 — 2020

Bachelor of Commerce - BCom, Accounting

St. Xavier's College, Ranchi · 2014 — 2017

HSC, Commerce

Kendriya Vidyalaya No. 2, Kharagpur · 2012 — 2014

SSC

Kendriya Vidyalaya No. 2, Kharagpur · 2010 — 2012

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