AT

Arpita Tyagi

As a highly accountable and determined professional, I thrive on tackling challenges with a pragmatic and logical approach, consistently driving towards impactful results. My ambition fuels a collaborative spirit, enabling me to work effectively with teams and demonstrate resilience in achieving shared objectives.

Open to

Delhi · Gurgaon · Noida

Work style

onsite

Identity verified by DigiLocker
Contact details — on requestProof of Work — on request

Experience

A

CS Associate

Amazon Development Center India Pvt. Ltd. · Apr 2023 – Jul 2026

Not yet confirmed
  • Resolved complex technical and account issues in a high-volume customer support environment, improving first-contact resolution and customer satisfaction.
  • Analyzed inquiry trends and collaborated with product and operations teams to implement proactive solutions that reduced recurring issues.
  • Developed and maintained FAQs and knowledge-based articles to decrease repetitive queries and shorten new-agent ramp-up time.
  • Managed daily incoming requests while meeting quality and SLA expectations.
A

Senior CS Associate

Accenture Solutions Pvt. Ltd. · May 2022 – Nov 2022

Not yet confirmed
  • Delivered technical and account support to business customers, consistently prioritizing first-contact resolution and maintaining strict SLA compliance.
  • Troubleshot service issues and coordinated escalations with internal teams to restore service quickly and minimize business impact.
  • Documented recurring issues and recommended process changes to improve support efficiency and reduce repeat incidents.
A

CS Associate

Amazon Development Center India Pvt. Ltd. · Nov 2021 – Apr 2022

Not yet confirmed
  • Handled driver support inquiries, resolving pickup and delivery issues to improve delivery completion rates and overall customer experience.
  • Troubleshot technical and logistical problems for drivers and customers, escalating complex cases to ensure timely resolution.

Skills 0 proven through work

Also works with

Customer CompensationDecision MakingCross-Departmental CoordinationRefund ProcessingProblem SolvingCustomer Expectation ManagementSafety ManagementLogistics CoordinationVerbal CommunicationExplaining Technical ConceptsOutbound Sales CallingProfessional Email WritingConsultationIssue EscalationTechnical TroubleshootingCustomer Issue ResolutionCustomer ServiceTelecommunications Customer Support

Proof of Work

Proof of Work

Arpita shares this with people who ask. You'll hear back either way.

Education

B. Com, Financial Accounting, Business Law, and Taxation

Indira Gandhi National Open University · 2019 — 2025

Contact details

Contact details

Arpita shares this with people who ask. You'll hear back either way.

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