Areeba Anjum
Bhopal
Contact details — on requestProof of Work — on request
Experience
Operations Supervisor
The Herb Cabinet · Feb 2024 – Present
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Customer Success Associate Operations- CC & Host
Moonpreneur · Nov 2025 – Mar 2026
- Manage end-to-end Customer Experience (CX) operations for global learners across USA, UK, Australia, Netherlands, Germany, and Canada.
- Provide multi-channel customer support via voice, chat, email, and ticketing systems.
- Host virtual robotics workshops and global program orientations for students and parents.
- Conduct live orientation sessions explaining programs and learning pathways.
- Liaise with parents, students, and internal teams to ensure smooth engagement.
- Provide real-time technical support during live workshops and sessions.
- Collaborate with sales, program advisors, and tech teams to resolve queries.
- Maintain CRM and ticketing records for customer interactions and resolutions.
- Analyze customer feedback to improve service processes and learner experience.
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Junior Program Advisor
Interview Kickstart · Jul 2025 – Oct 2025
- Engage with potential learners via calls, emails, and webinars to understand goals and recommend suitable programs.
- Managed pre- and post-session communication with registrants, ensuring a seamless enrollment experience.
- Maintained and updated lead interactions in CRM while tracking connects, conversations, and conversions.
- Addressed queries, explained program benefits, and identified upselling or re-engagement opportunities.
- Collaborated with cross-functional teams to enhance learner satisfaction and process efficiency.
Customer Support Executive, SME, Accent & Communication Trainer & Backup Team Manager
Amazon · Aug 2023 – Apr 2025
- Provided world-class support across Japan, India, North America, UAE, and the UK, adapting seamlessly to diverse customer needs and cultural expectations.
- Resolved 12,000+ queries with an average handling time of 4.2 mins, maintaining a 96.4% CCXO, Rap, CHT and over 1,500+ positive customer commendations.
- Reduced escalation rates by 18% through proactive issue resolution and process improvements
- Consistently recognized as Top Performer of the Quarter (x3) for outstanding service delivery.
- Enhanced team efficiency by 22% by mentoring new hires on global customer handling best practices.
- Delivered flawless support during peak periods (Prime Day, Black Friday), achieving 100% quality compliance.
- Handled multi-channel support (voice, chat, email), ensuring a smooth customer journey across platforms.
Legal Officer
Changan Pakistan · Feb 2023 – Sep 2023
Customer Support Associate & SME
Startek · Feb 2022 – May 2023
- Handled complex L3 escalations and backend operations for Flipkart and Myntra, maintaining over 95% resolution rate on critical customer cases.
- Collaborated closely with backend teams at Flipkart and Myntra to streamline issue resolution and enhance customer satisfaction.
- Supported knowledge base development and trained new associates for Flipkart and Myntra processes, boosting team efficiency and first-contact resolution.
Legal Intern
Changan Pakistan · Jun 2022 – Apr 2023
PR and Communication Head
Themis School of Law · Oct 2021 – Aug 2022
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Researcher
Talash Themis Law Clinic · Jan 2021 – Aug 2022
Skills 0 proven through work
Also works with
Robotics Kit UsageFostering Team MotivationOffice ManagementVoice and Accent Training DeliveryDisciplineOverall Professionalism and EthicsFeedback ManagementMentoring and Peer CoachingExplaining Technical ConceptsTechnical TroubleshootingAdaptabilityWorkflow CoordinationProject TrackingCustomer Relationship BuildingMultitaskingWork EfficiencyWork Planning and PrioritizationTime ManagementData-Driven RecommendationsSoftware Quality AssuranceStrategic PlanningIdea pitchingMeeting ParticipationProject Status CommunicationRoot Cause AnalysisPractical InstructionUser Experience ImprovementProcess ImprovementCustomer Satisfaction AnalysisCRM Data Entry and MaintenanceCRM ManagementTeamworkStakeholder ManagementPublic SpeakingCustomer EducationEvent Hosting & AnchoringTicket ManagementOperations ManagementCustomer Experience ManagementCross-Departmental CoordinationCustomer Issue ResolutionProblem SolvingCross-Border Client ManagementPatienceDispute ResolutionEmpathyListening AttentivelyCustomer De-escalationPeople ManagementEmployee Onboarding CoordinationCommunication Training DeliveryTechnical Training DeliveryProcess UnderstandingSubject Matter ExpertiseIssue EscalationTelephone CommunicationCustomer Service
Proof of Work
Proof of Work
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Education
Master of Business Administration (MBA), Business Analytics & Human Resource Management
Duke College of Management, Bhopal · 2024 — 2026
Bachelor of Commerce (B.Com), Computer Application
The Bhopal School of Social Sciences, Bhopal · 2020 — 2023
Contact details
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